Prefer Pass Lane Agent - JAX Airport

Description Part-Time Shift Available: 4:00 AM u2013 12:00 PM FAST-TRACKING COMFORT FOR EVERY PASSENGER u2013 BECOME A PREFER PASS LANE AGENT Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you WHY WORK FOR PRIMEFLIGHT? + Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more _(Benefits may vary based on eligibility)_ + We are committed to being a leading provider of commercial services within the aviation industry + Our teams focus on maintaining a positive working environment and treating all team members with respect + With more than 200 locations across the world, we offer opportunities for career progression SUMMARY OVERVIEW The Preferred Pass Lane Agent is a specialized role focused on managing the expedited security and boarding process for passengers with preferred pass status. This position requires verifying the eligibility of passengers for the preferred pass lane, guiding them through the expedited security check and boarding processes, and ensuring a swift and seamless experience. You are also responsible for maintaining the integrity of the preferred pass system, adhering to all security and airport regulations. In addition, this role involves providing excellent customer service, managing passenger inquiries, and resolving any issues that arise during the expedited process. RESPONSIBILITIES + Manage and oversee the preferred passenger lane at the airport + Verify eligibility of passengers for access to the preferred lane + Provide assistance and guidance to preferred passengers during check-in and boarding processes + Ensure a smooth and efficient flow of passengers through the preferred lane + Maintain a high level of customer service and professionalism at all times + Address and resolve any issues or concerns raised by preferred passengers + Collaborate with security personnel to ensure compliance with airport safety protocols + Keep updated records of preferred passengers and lane usage + Monitor and report on the efficiency and utilization of the preferred lane + Assist in the implementation of new procedures and policies for preferred passenger services + Provide feedback to management on ways to improve the preferred passenger experience + Coordinate with airline representatives to ensure seamless service for preferred passengers + Train new agents on the policies and procedures of the preferred passenger lane + Stay informed about airline and airport loyalty programs and benefits + Handle sensitive passenger information with confidentiality and care + Exemplify PrimeFlight customer service and safety standards + Perform any additional duties as assigned by management QUALIFICATIONS + 18 years of age or older + Eligible to work in the United States + Communicate effectively in English (reading, writing, speaking) + Experience in customer service or airport operations + Strong understanding of airport security procedures and regulations + Ability to work efficiently in a high-pressure environment + Detail-oriented with a focus on accuracy and compliance + Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices + Effectively communicate with colleagues and clients, both in-person and through electronic means + Pass a background check and drug screen + Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) + Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: + Ability to lift up to 70 pounds + Prolonged standing and walking in an indoor/outdoor environment as applicable + May need to reach with arms and grasp with hands + May need to push, pull + May need to crawl and crouch, at times, in confined tight spaces + May need to bend, stretch, squat, kneel + May need to climb and work at elevated heights + Exposure to moderate and at times high noise levels + Exposure to Biohazards and/or Chemicals + Exposure to outdoor elements + Be able to hear and respond to the spoken voice and to audible alarms + Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers + Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-04-09