Cisco Data Analyst Level 1

Overview Job Title: Cisco Data Analyst Level 1 Location: Remote / USA Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate: $30.00-$32.77 per hour Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a clientu2019s partner programs.All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse. Responsibilities Duties + Monthly analysis of data to provide reporting globally regarding partner metrics + Biannual analysis of data to identify eligibility of partners within the program + Monitor and respond to inquiries submitted via internal email + Monitor and respond to cases in helpdesk queue + Identify and validate business requirements with key stakeholders + Data analysis from various sources for automation and development of reports and dashboards + Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues + Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans + Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture Problem Solving + Provides assistance and information to the client in a prompt manner. + Manages continuous improvement through ongoing collection of data and information regarding customer requirements. + Understand and responds to othersu2019 using active listening skills and tactful communication. + Ability to resolve issues following the parameters and guidelines of the client. Accountability + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. + Ensures customer satisfaction through follow up and special efforts. + Assist new employees with training through shadowing opportunities and explanation of work process as requested. Qualifications Education / Experience + Bachelor's degree or relevant experience. + Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers + Project management, data analysis and reporting with related toolset expertise: + Excel + Smartsheet + Databases + PowerPoint + Power Query + Visual Studio + Microsoft SQL Server + Ability to manage influence through persuasion, negotiation, and consensus building + Excellent communication and presentation skills, experience working with cross-functional teams + Must be able to operate in a fast paced, high stress environment and handle ambiguity + Demonstrated desire for continuous learning and improvement. Technical Knowledge + Minimum of 3+ yearsu2019 experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office Human Relationship Skills + Speaks with clarity, articulation, and is aware of own non-verbal communication. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in high-energy team environment. + Strong written and spoken communication skills. + Must be able to work independently, as well as with a team. + Ability to function in a diverse work environment. + Experience in a customer service role. Additional Abilities + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Relationships Reports to: Delivery Manager Works with: + Serves client customers + Cayuse Working Conditions + Normal physical conditions + General office environment + Must be able to sit for long periods of time looking at computer screen + May be asked to work a flexible schedule which may include holidays + May be asked to travel for business or professional development purposes + May be asked to work hours outside of normal business hours Pay Range USD $30.00 - USD $32.77 /Hr. Submit a Referral ( Can't find the right opportunity? Join ourTalent Community (orLanguage Services Talent Community (and be among the first to discover exciting new possibilities Location _US-_ ID _2026-3661_ Category _Information Technology_ Position Type _Independent Contractor_ Remote _Yes_ Clearance Required _None_

Created: 2026-04-09