Technical Consultant, Risk & Security Expert Services

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Company Work matters. Itu2019s where we spend a third of our lives. And the workplace of the future is going to be a great place. Weu2019re dedicated to bringing that to life for people everywhere. Thatu2019s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether youu2019re an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow. The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Technical Consultant is the functional and technical expert of a customer engagement team u2013 consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices u2013 all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: u00b7 Develop solutions for our customers through technical configuration of the Risk & Resilience products u00b7 Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization u00b7 Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization u00b7 Advise customers in their efforts to take advantage of the ServiceNow Risk solutionsu2019 standard capabilities in their efforts to improve their Risk processes u00b7 Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology u00b7 Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them u00b7 Guides and provides ad-hoc oversight/training for the customeru2019s future system administrators throughout the engagement u00b7 Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development u00b7 Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes u00b7 Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems u00b7 Develop required workspace components using UIB and otherwise to meet the acceptance criteria u00b7 Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution u00b7 Juggle multiple and complex projects/initiatives u00b7 Promoting continuous improvement practices for delivery/engagement materials u00b7 Supporting specific services sales activities when required u00b7 Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request u00b7 Up to 30% travel annually, driven by customer needs and internal meetings In order to be successful in this role, we need someone who has: u00b7 Current active ServiceNow certifications: o Certified System Administrator (CSA) o Certified Implementation Specialist in Risk and Compliance (CIS-RC) u00b7 3-5 years of ServiceNow configuration/development experience for complex, highly-capable technologies u2013 inclusive of integrations u00b7 1-3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience configuration/development experience u00b7 Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems u00b7 Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies u00b7 Proficiency in ServiceNow scripting and Glide Scripting u00b7 Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity u00b7 Proven team player and team builder We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. u00a92025 Fortune Media IP Limited. All rights reserved. Used under license.

Created: 2026-04-09