Warranty Service Manager

David Weekley Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners.Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines.What You'll Do:Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to homeowner warranty concernsHome visits to inspect issues and determine if the concern is eligible under warrantyWork with homeowners and subcontractors to resolve the issue quickly and correctlyConduct research with available resources to satisfy homeowner inquiriesSay "no " when necessary, hold firm on decisions, and overcome objections in a professional mannerCoordinate and schedule all warrantable repairs with contractors and homeownersFollow up, inspect, and ensure completion of all repairsHold contractors accountable for resultsMaintain records of issues and resolutions in the warranty database for management reviewsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage a budgetAchieve high levels of homeowner satisfactionQualificationsPositive attitude with excellent verbal communication and interpersonal skills Show resilience under pressure, dealing with negativity and confrontational situations in a professional mannerSelf-starter with excellent time management, scheduling and follow-up skills requiredComfortable holding subcontractors accountable for the quality of their work and making independent decisionsPrevious experience in the home building industry and/orsome home repair experience is helpful, but not requiredExperience managing budget/costs is a plusAdditional Information Work Location:Our most urgent opening is in communities to the South and West of Charlotte.What We Offer:Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For " 20 times David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. We offer an excellent benefits package that includes:Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanProfit SharingVacation, Paid Holidays, plus PTONew Home Discount for Team Member and FamilyCollege Scholarship ProgramCommunity OutreachSabbaticalsAnd moreDavid Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Created: 2026-04-10