Systems Administrator (Field Services) - Onsite

WebCam Interview Very long term project; Initial PO till for 1 year - expect to go for 3+ years Onsite - Need Locals only Travel Requred Job Description Our client is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional client sites, ensuring that IT systems, local network infrastructure, and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams. Travel Requirements + Clean driving record over the past 7 years required. + Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%. + Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities Regional Technical Support & Coordination (35%) + Provide timely, day-to-day technical support for site-specific IT systems and processes. + Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required + Collaborate with local and remote IT teams to align technological solutions with specific business functions. + Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management & Automation (25%) + Manage and maintain local computer hardware, including peripherals and specialized site equipment. + Ensure all systems remain secure and functional through routine firmware patching and security software management. + Develop or modify automation and scripting to improve site-specific efficiency. + Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application & Productivity Support (20%) + Manage desktop productivity suites, ensuring they are accessible and properly patched. + Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. + Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure & Connectivity (10%) + Install and configure physical networking equipment and media following client standards. Cisco and Meraki + Monitor site ICN circuits and external communication circuits to minimize downtime. + Communicate planned maintenance and outage status to site executives and management. Administration & Compliance (10%) + Track all support activities and vendor-related issues via the client system. + Produce step-by-step technical documentation and weekly status reports for projects and tasks. + Participate in on-call rotations and team meetings as required. PRN infrequent Requirements + Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS. + Availability: Participation in an on-call rotation as necessary to support critical business functions. + Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. + Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). + Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value + Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components + ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Skills/Requirements Skill Required Years Mobility: Ability to travel to various sites within the CRSA region of Iowa Required 2 Years Availability: Participation in an on-call rotation as necessary to support critical business functions. Required 2 Years Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. Required 5 Years Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Required 2 Years Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits Required 2 Years Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components Required 2 Years ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Required 2 Years

Created: 2026-04-10