Clinical Account Specialist - Fort Worth, TX

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestrau2019s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring highu2011quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patientu2011facing and provideru2011facing clinical activities, including preu2011fitting conversations, collection of clinical documentation, coordination with case managers for discharge timing, and delivery of initial patient fittings. The CAS also provides clinical inu2011services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain strong relationships within key accounts and ensures inventory and operational readiness to support patient care, renewals, and ongoing documentation needs as Kestra continues to scale. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES: u00b7 Work within their assigned key accounts to provide quality and timely fittings for patients. u00b7 Aid in providing additional documentation from patients and providers post fitting u00b7 Provide initial patient fittings and field-based follow-up tasks u00b7 Support EMR set-up within key accounts for ease of order processing u00b7 Provide recommendations to the care team of process and training for patient compliance and experience. u00b7 Link the SWO renewal process back to the following physicians for continuing care. u00b7 Provide clinical in-services to personnel within key accounts. u00b7 Manage inventory for fittings in their local areas. u00b7 Support SWO growth and maintenance within established accounts. u00b7 Forecast and regulate inventory management needs for local areas. u00b7 Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation. u00b7 Review CareStation reports for patient triggered episodes and events for further communication to providers Adhere to Pledge of Confidentiality + Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patientu2019s case. COMPETENCIES u00b7 Passion: Contagious excitement about the company u2013 sense of urgency. Commitment to continuous improvement. u00b7 Integrity: Commitment, accountability, and dedication to the highest ethical standards. u00b7 Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. u00b7 Action/Results: High energy, decisive planning, timely execution. u00b7 Innovation: Generation of new ideas from original thinking. u00b7 Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. u00b7 Emotional Intelligence: Recognizes, understands, manages oneu2019s own emotions and is able to influence others. A critical skill for pressure situations. u00b7 Keen understanding of commercial sales environment and service-level expectations u00b7 High-level problem-solving skills u00b7 Highly organized, service and detail-orientated u00b7 Clear, neutral, and simple communication style u00b7 Strong relationship builder with high trust and integrity of work ethic u00b7 Ability to work cross-functionally between different departments u00b7 Passionate about the heart-failure space and a strong desire to make a difference. u00b7 Experience working in sales, or a sales support role u00b7 Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. u00b7 Interest and desire for life-long learning to continuously improve over time u00b7 Ability to understand and contribute to commercial goals on a local level. u00b7 Ability to provide instruction and instill confidence in team members, APSu2019s, and patients. Requirements QUALIFICATIONS u00b7 Bacheloru2019s degree; preferably in a clinical science (nursing, physiology, biology) or related field u00b7 Minimum 3 years of hands on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support u00b7 Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways u00b7 Competent with Microsoft products, Salesforce, and remote patient monitoring systems u00b7 Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams u00b7 Ability to consistently work remotely u00b7 Must reside in the assigned territory u00b7 Valid driveru2019s license in state of residence with a good driving record Preferred: u00b7 Bacheloru2019s degree or higher u00b7 Prior experience working in medical device and/or DME u00b7 Minimum 2 years of industry experience in medical device, pharmaceuticals, or a comparable healthcare setting u00b7 Experience working closely with Sales Leaders and Territory Managers in the field u00b7 Start up experience with the ability to execute on a strategy with clear direction and communication across the organization u00b7 Mission driven for improving heart failure patientsu2019 quality of life SUPERVISORY RESPONSIBILITIES: u00b7 None Work ENVIRONMENT u00b7 Frequent local travel u00b7 Must be able to work in different office-like conditions. u00b7 Extended hours when needed u00b7 Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS u00b7 Ability to travel. u00b7 Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage. u00b7 Frequent stationary position, often standing or sitting for prolonged periods of time u00b7 Frequent computer use u00b7 Frequent phone and other business machine use TRAVEL u00b7 Frequent domestic travel by car/and or air required, at times more than 90%. OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Benefits Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestrau2019s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Compensation: Annualized at $115,000 - $125,000, in addition to a bonus, commensurate with experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Created: 2026-04-10