ITSM ServiceNow Architect

ServiceNow Architect (ITSM Pro & ITOM) - RemoteARC Group has an immediate opportunity for a ServiceNow Architect (ITSM Pro & ITOM)! This position is 100% remote. This is starting out as a contract position with strong potential to extend longer or possibly convert to FTE. This is an excellent opportunity to join a large enterprise environment supporting critical IT Service Management and IT Operations transformation initiatives.At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe diverse perspectives drive stronger technical solutions and better business outcomes. We encourage individuals from underrepresented groups to apply.Candidates must have permanent work authorization and be able to work for any employer without sponsorship now or in the future. Third-party candidates are not eligible for this role.100% RemoteReference# 19764-1 Job Description:The ServiceNow Architect (ITSM Pro & ITOM) is responsible for designing, implementing, and governing scalable, secure, and high-performing ServiceNow solutions. This role will lead architecture, configuration, customization, and integration efforts across ITSM Pro and ITOM modules while ensuring alignment with ITIL best practices and enterprise architecture standards.Required Work Experience5+ years of experience designing and implementing enterprise IT applications3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM5+ years of experience in solution architecture and system design on complex IT projectsRequired EducationBachelors degree in an IT-related field or equivalent professional experienceRequired Licenses and CertificationsServiceNow Certified System Administrator (CSA) - Required at time of submittalServiceNow Certified Implementation Specialist (CIS) - ITSMServiceNow Certified Implementation Specialist (CIS) - ITOM(Certification details must be listed on resume)Additional Required Qualifications:Hands-on experience designing and configuring ServiceNow ITSM Pro modules (Incident, Problem, Change, Service Request, Knowledge, Major Incident).Hands-on experience implementing ServiceNow ITOM capabilities (Discovery, Event Management, Orchestration).Experience architecting and governing CMDB data models, CI relationships, and data integrity standards.Strong experience with ServiceNow configuration and customization including Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub.Experience designing and implementing REST/SOAP integrations and MID Server configurations.Strong JavaScript and Glide scripting experience.Experience with data modeling and relational database design principles.Strong understanding of ITIL processes and best practices.Experience creating technical design documentation, architecture diagrams, and governance standards.Proven ability to lead technical design sessions and provide architectural guidance to development teams.Strong communication skills with ability to present technical solutions to both technical and non-technical stakeholders.Ability to manage multiple initiatives in a fast-paced enterprise environment.Additional Preferred Qualifications:ITIL Foundation CertificationExperience with ServiceNow Asset Management or additional ServiceNow modulesExperience working in Agile or SAFe environmentsCandidates Must Also Have Experience With:Designing scalable ServiceNow platform architecture supporting enterprise ITSM and ITOM environmentsImplementing Discovery and Event Management strategies for infrastructure visibilityEnsuring platform performance, scalability, and security standardsLeading cross-functional workshops to define process improvements and technical roadmapsProviding mentorship and technical oversight to junior developers and administrators.Would you like to know more about this role? For immediate consideration, please send your resume directly to Suresh at

Created: 2026-04-13