Digital Product Manager

Job Description Our client in the manufacturing industry is building a customer and distributor-facing Manufacturing Order Tracker that provides real-time visibility into made-to-order manufacturing orders and factory production status, while also enabling internal customer service representatives (CSRs) through backend workflows, AI-driven insights, and escalation paths. This role will serve as both Product Manager and SAFe Product Owner for a standalone product with its own lifecycle and roadmap, while leveraging our clients overarching enterprise technology stack. u2022u2003Own the product vision, roadmap, and backlog for the Manufacturing Order Tracker u2022u2003Act as the voice of the customer, incorporating feedback from distributors, end customers, and internal CSR teams u2022u2003Partner with manufacturing, business, and technical teams to define and deliver product capabilities u2022u2003Lead requirements definition, backlog refinement, and prioritization u2022u2003Define and maintain acceptance criteria and Definition of Done u2022u2003Collaborate closely with delivery teams (engineering, QA, UX) to ensure quality execution u2022u2003Ensure the product meets business objectives related to manufacturing visibility and customer experience u2022u2003Support integrations across SAP, Salesforce, and manufacturing systems u2022u2003Enable customer service teams through backend workflows, escalation paths, and intelligent tooling u2022u2003Participate in Agile/SAFe ceremonies including PI Planning, Sprint Planning, Reviews, and Demos u2022u2003Manage dependencies and alignment with the broader enterprise tech ecosystem u2022u2003Identify opportunities for product expansion and future enhancements Pay Rate: $75-$90/hr based on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20033u20135+ years of experience as a Product Manager and/or Product Owner u2022u2003Experience owning a product end-to-end, including roadmap, backlog, and delivery u2022u2003Strong experience working in manufacturing and B2B environments u2022u2003Strong experience working between business and technical teams to define business requirements u2022u2003Experience translating business needs into: ou2003User stories ou2003Acceptance criteria ou2003Definition of Done u2022u2003Strong experience working in Agile / SAFe environments u2022u2003SAP (ERP) experience u2022u2003Salesforce experience (Service Cloud and/or Experience Cloud) u2022u2003Experience working with ERP and CRM integrations u2022u2003Experience enabling or partnering with Customer Service teams u2022u2003Strong communication skills with the ability to align technical delivery to business objectives u2022u2003Experience supporting customer service workflows, escalation paths, or backend service tools u2022u2003Familiarity with AI-enabled systems, AI data models, or intelligent automation u2022u2003HVAC or industrial manufacturing domain experience u2022u2003SAFe Product Owner/Product Manager (POPM) certification or Agile certifications

Created: 2026-04-13