Customer Service Representative

Join Our Team as a Customer Services Representative Are you passionate about helping others and looking for a dynamic role where you can make a difference every day? We're seeking a motivated Customer Services Representative to provide outstanding support to our Business Unit Manager and Customer Service department. Position: Customer Services Representative Reports to: President Salary Range: $14.00 - $16.00 per hour (based on experience) Employment Type: Full-time, Part-time, Temporary, or Internship opportunities available FLSA Status: Nonexempt About the Role: As a Customer Services Representative, youu2019ll play a vital role in ensuring customer satisfaction and supporting smooth business operations. Youu2019ll handle everything from entering customer orders into our ERP system, processing vendor invoices, and providing proof of deliveries, to research and resolving customer inquiries. You'll also support our commitment to continuous improvement and quality service. Key Responsibilities: + Provide clerical support to the Customer Service department + Enter customer purchase orders into the ERP system + Create job folders and contract review logs for new orders + Adjust order details and logs based on customer updates + Generate shipment performance reports and ASNs as needed + Initiate and update customer quality alerts + Assist production planning with shop packets for work orders + Update and maintain logs, scorecards, and reports + Research billing issues and provide solutions + Monitor and maintain customer portals and project status updates + Support the introduction of continuous improvement initiatives + Assist with receptionist phone duties as required + Maintain confidentiality at all times + Other duties as assigned Minimum Qualifications: + High School Diploma or equivalent + 2-5 years of relevant experience + Proficiency in Excel and Microsoft Office Work Environment/Physical Demands: + Office environment with moderate noise levels + Occasional exposure to moving mechanical parts, fumes, and varying weather conditions + Ability to sit for extended periods We're looking for a team player who is detail-oriented, proactive, and ready to take on new challenges. If youu2019re ready to contribute your skills and grow with us, we want to hear from you Apply today and join a team committed to exceptional customer service and continuous improvement As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Trust the office staffing pioneer. Finding the right job isnu2019t always easy. Kelly u00ae Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobsu2014so you could say weu2019re pretty good at it About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2026-04-13