Field Services Engineer

Job Title: Field Services Engineer Job Location- Onsite [5 days a week]- Waltham, MA, USA _Please note, this role is not able to offer visa transfer or sponsorship now or in the future_ We are seeking a highly skilled and customer-focused Deskside Support Engineer / Field Service Engineer to provide comprehensive technical support to internal users and clients across both remote and on-site environments. This role requires hands-on expertise in end-user computing, device lifecycle management, and modern endpoint management solutions, along with exceptional communication and service delivery skills. The ideal candidate will be responsible for supporting day-to-day IT operations, including user onboarding, hardware and software troubleshooting, mobile device management, conference room technology, and IT asset management. A strong understanding of enterprise tools such as JAMF, Microsoft Intune, SCCM, ServiceNow , and imaging technologies ( PXE, Autopilot, macOS imaging ) is essential to succeed in this role. In this role, you will + Deliver end-to-end technical support to users via phone, email, remote tools, and in-person engagements, including walk-in Tech Lounge support. + Manage user onboarding and offboarding activities, including account provisioning, device setup, application deployment, and access configuration. + Deploy, configure, and manage Windows, macOS, and mobile devices using enterprise MDM and endpoint management tools such as Intune, Jamf, and SCCM . + Diagnose and resolve hardware, software, OS, and peripheral issues across desktops, laptops, printers, and mobile devices, ensuring minimal downtime. + Provide comprehensive support for printers and conference room technologies, including video conferencing systems, displays, projectors, and audio equipment. + Perform system imaging, device refreshes, upgrades, replacements, and break/fix activities using PXE boot, Intune Autopilot, and macOS imaging processes. + Maintain accurate documentation of incidents, service requests, assets, and configurations within the ticketing system and ServiceNow CMDB . + Ensure compliance with IT policies, security standards, and asset lifecycle management processes while participating in on-call and after-hours support rotations as required What youu2019ll need to succeed (required skills) + Bacheloru2019s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). + Minimum of 4+ years of hands-on experience in a deskside, field service, or end-user support role. + Strong working knowledge of Windows and macOS operating systems . + Proven experience troubleshooting hardware, software, OS, and connectivity issues. + Hands-on experience with Active Directory, Microsoft 365 (Office 365), and remote support tools . + Solid knowledge of MDM and endpoint management platforms such as JAMF, Intune, and SCCM . + Familiarity with IT Asset Management (ITAM) processes and configuration management systems such as ServiceNow CMDB . + Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. + Strong organizational skills, ability to multitask, and comfort working in a fast-paced, user-centric environment. + Customer-first mindset with a strong commitment to service quality and user satisfaction. Preferred skills: what will help you stand out + Industry-recognized certifications such as CompTIA A+ , Microsoft Certified Desktop Support Technician (MCDST) , or equivalent. + Experience working within ITIL-based service management environments . + Basic to intermediate understanding of networking concepts, protocols, and troubleshooting fundamentals. Salary and Other Compensation: The annual salary for this position is between $50,000 to $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Please note, this role is not able to offer visa transfer or sponsorship now or in the future Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this roleu2019s business requirements, this is an onsite position requiring 5 days a week from client location in Waltham, MA, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project youu2019re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. u201cCognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.u201dCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-04-13