Transportation Assistant

Summary This position is a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs. The coordination of transportation function is multi-faceted and diverse. The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling, procedure development, quality improvement implementation, modification of processes. This position is located at West Los Angeles VA Medical Center. Responsibilities Duties include but are not limited to: Performing work involving consult management, appointment scheduling and admissions scheduling. Collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performing a basic analysis of the data and generates a variety of reports. Evaluating documents, e.g., sampling plans, permit applications and other data collection forms. Reviewing documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Entering pertinent information into an automated tracking system. Receiving DSS extracts to verify that the workload being captured in DSS is correct. Maintaining automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc. Interacts with various other transportation services. Coordinating service practices that decrease waits and delays for patients in all specialty areas. Planning consult processing flow to ensure veterans receive consultation services in a timely manner. Utilizing the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations. Administering quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes. Responding to

Created: 2026-04-13