HR Case Manager

Description The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employeeu2019s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Responsibilities: u2022 Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees u2022 Serve as a point of contact for assigned employees (150 u2013 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by the organization u2022 Leverage duration guidelines, best practice tools and company resources to support oversight of a leave event as appropriate u2022 Critically assess and adjust the case management plan to an employeeu2019s changing needs u2022 Address and respond to sensitive situations u2022 Troubleshoot issues and seek to remove barriers before, during, or after a leave event u2022 Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs u2022 Identify and solve problems that may arise, sometimes with limited information u2022 Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace u2022 Educate managers and business partners on employee concerns and needs prior to being off or returning back to work u2022 Communicate regular updates to employees and stakeholders both verbally and in writing u2022 Ensure compliance with standard work, federal/state regulations, and company policy u2022 Maintain system records to ensure accurate and timely information/documentation u2022 Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Skills Strong Communication, HR Support, Empathy, Strong Computer Skills, Customer Service, Case Management Top Skills Details Strong Communication,HR Support,Empathy,Strong Computer Skills,Customer Service,Case Management Additional Skills & Qualifications u2022 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bacheloru2019s degree. u2022 2+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager u2022 Experience in MS Word, Excel, Access, Outlook and PowerPoint u2022 Strong customer service focus with the mindset of having a high standard and raising the bar. u2022 Ability to be adaptable and flexible to changes and new scope of work throughout the department. u2022 Excellent verbal and written communication skills. u2022 Excellent organizational and time management skills in owning deliverables. u2022 Strong customer service focus with the mindset of having a high standard and raising the bar. u2022 Ability to be adaptable and flexible to changes and new scope of work throughout the department. u2022 Strong technical skills and computer aptitude including the ability to learn new systems and navigate multiple systems/windows simultaneously. u2022 Ability to prioritize, manage and complete work/projects with tight deadlines. Additional Desirable Qualifications/Skills: u2022 Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA u2022 Experience working with confidential information u2022 Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states u2022 Strong problem solving, time management and priority setting skills u2022 Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffingu00ae double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ( ) for other accommodation options.

Created: 2026-04-13