Senior Product Designer

Become a part of our caring community CenterWell Pharmacy is seeking a Senior Product Designer to help shape and deliver high-quality digital experiences across the full product design lifecycleu2014from problem framing and discovery through UX definition, interface design, prototyping, and validation. This role will report to the Lead, UX Strategy. This role is for a designer with range: someone who can operate strategically in ambiguous problem spaces, but who can also translate that thinking into clear user flows, interaction models, and polished digital experiences. You should be comfortable partnering closely with Product, Engineering, Research, Content, BI, and other Design peers as part of an embedded product team with shared accountability for outcomes. The right candidate is not a narrow specialist. They are a strong end-to-end product designer who can identify the right problem, shape the right experience, and contribute meaningfully to execution. What You'll Do Product Design Across the Lifecycle + Lead design work from discovery through delivery across web and mobile experiences. + Translate business goals, customer needs, analytics, and research into intuitive end-to-end experiences. + Create user flows, wireframes, prototypes, and high-fidelity designs that clarify product direction and accelerate delivery. + Contribute to both the structural UX and visual/interface design of digital experiences. + Partner with engineering and cross-functional peers to ensure designs are feasible, scalable, and aligned to quality standards. Strategic Framing and Problem Definition + Help define the right problems to solve by synthesizing research, Voice of Customer insights, behavioral data, and business context. + Frame opportunity areas, articulate design rationale, and bring clarity to ambiguous product questions. + Identify tradeoffs, uncover root causes, and guide teams toward solutions that balance customer value and business value. + Support roadmap thinking by grounding product direction in real user needs and operational realities. Cross-Functional Collaboration + Work closely with Product Managers, Engineers, Researchers, Content Designers, BI partners, and Design peers in a highly collaborative environment. + Participate in shaping hypotheses, evaluating options, and aligning teams around a shared experience direction. + Present work clearly and persuasively to stakeholders, explaining not just what is being proposed, but why. + Contribute to a product-team culture focused on outcomes, learning, and continuous improvement. Experience Quality and Systems Thinking + Design with an awareness of the broader service ecosystem, not just isolated screens. + Help ensure consistency across journeys, channels, and touchpoints while still solving for the specific product context. + Leverage and extend design systems and reusable patterns where appropriate. + Bring systems-level thinking to complex, regulated, and cross-functional environments. AI-Enabled Design Practice (Preferred) + Use AI tools to accelerate synthesis, concept exploration, prototyping, and documentation where helpful. + Apply judgment in distinguishing useful signals from shallow outputs. + Explore emerging workflows that improve speed, clarity, and design decision-making. What We're Looking For + 5+ years of experience in product design, UX design, interaction design, or a closely related field. + Demonstrated ability to move from ambiguous inputs to clear product and experience direction. + Strong UX fundamentals, including information architecture, interaction design, journey design, and prototyping. + Strong UI design skills, including the ability to produce thoughtful, polished digital interfaces. + Experience working closely with cross-functional partners in a product development environment. + Ability to synthesize research, analytics, and business context into actionable design decisions. + Comfort balancing strategic thinking with hands-on execution. + Strong communication skills and the ability to explain decisions, tradeoffs, and rationale to varied stakeholders. + A portfolio that demonstrates both strategic thinking and strong design craft. Required Qualifications + Bachelor's degree in Design, HCI, Psychology, Information Architecture, or a related field, or equivalent professional experience. + 5+ years of experience designing digital products across web and/or mobile. + Experience creating flows, wireframes, prototypes, and high-fidelity UI. + Strong understanding of user-centered design methods and product design principles. + Proven ability to work cross-functionally with Product, Engineering, and other disciplines. + Experience incorporating research and data into design decisions. + Ability to manage multiple initiatives and work effectively in ambiguity. + Portfolio demonstrating end-to-end product design thinking, from framing through execution. Preferred Qualifications + Experience in healthcare, pharmacy, insurance, or other complex regulated environments. + Experience designing for authenticated consumer experiences, self-service journeys, or multi-step service interactions. + Experience collaborating with research, analytics, and content partners. + Experience facilitating working sessions, alignment conversations, or discovery efforts. + Experience using AI-assisted tools in design, research synthesis, or prototyping. + Experience working within or alongside design systems in enterprise-scale environments. Why This Role Is Different This is not a purely downstream execution role, and it is not a strategy-only role detached from delivery. You will be expected to work across the full span of product design: helping define the problem, shaping the user experience, and producing design work that can move into execution. Your work should improve both customer experience and product clarity. You will help teams move from ambiguity to direction, and from direction to high-quality experience. This role is ideal for designers who: + Can think strategically without floating above the work. + Can design polished interfaces without reducing design to surface styling. + Prefer solving real product problems over simply processing tickets. + Want to influence outcomes, not just outputs. Additional Information + Location: Remote (EST or CST working hours) + Minimal travel required + Humana and its subsidiaries require associates working outside of their home to comply with company vaccination and health policies in accordance with current guidelines #LI-157966401_KT1 Use your skills to make an impact Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, u201cHumanau201d) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-13-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health u2013 delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer and . u200b Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Created: 2026-04-13