Intake Specialist (DAW NWAC)

JOB TITLE:u00a0Intake SpecialistDIVISION:u00a0Adult Servicesu00a0DEPARTMENT:u00a0Detroit At Work Career Center u00a0LOCATION: Northwest Activities Center -- 18100 Meyers Rd. Detroit, MI 48235REPORTS TO:u00a0Career Center Services Manageru00a0FLSA STATUS:u00a0Non-Exempt/HourlyCLASSIFICATION:u00a0Full-Time RegularAPPROVED DATE:u00a03/30/2026JOB SUMMARY:u00a0Responsible for assisting customers in the Resource Room and within the Detroit At Work Career Center. Also, updates and maintains participants' records, enters data, and performs other office support tasks.u00a0ESSENTIAL DUTIES & RESPONSIBILITIES:Assist customers in the Resource Room with general job search activities.u00a0Facilitates intake/orientation, explaining Career Center services and expectations.u00a0Shows interest and concern for all customers, treating them with respect and care.Uses personal computer to input data into automated reporting system.u00a0Assists with documentation including collecting required completed documents accurately and expeditiously.Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.Maintains organized and efficient filing system.Performs other duties as assigned.u00a0SUPERVISORY RESPONSIBILITIES:u00a0Noneu00a0JOB QUALIFICATIONS:High School Diploma or GED certificate required. Associate degree or a combination of education and related experience preferred.Three years of customer service experience.General knowledge of Career Center services and programs.Knowledge of relevant office equipment.Ability to interact with customers in a positive and productive manner.Ability to input basic data into personal computer.Ability to prepare routine reports, file records correctly, and type materials as requestedAbility to effectively read and interpret written procedures.Knowledge of or ability to learn data tracking and management information systems.Excellent written and verbal communications skills.Bilingual language skills preferred.Must be willing to work a flexible schedule.u00a0PHYSICAL DEMANDS:u00a0The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.WORK ENVIRONMENT:u00a0The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.u00a0u00a0Equal Opportunity EmployerThis job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, resp

Created: 2026-04-13