Clinical Informatics Specialist

This job was posted by : For moreinformation, please see: Relationship: Reports to the Chief Information OfficerSupervision Responsibilities: NoEssential Role: This position will serve as a key liaison betweenclinical, operational, and technical teams to ensure optimal use of theelectronic health record (EHR) system, with a focus on eClinicalWorks(eCW) and the Healow patient portal. This role is responsible fordesigning, implementing, training, and optimizing workflows within eCWand Healow to improve patient care, strengthen patient engagement,ensure regulatory compliance, and support data-driven decision-making.Duties & Responsibilities:- Serve as the subject matter expert for eClinicalWorks (eCW) and the Healow patient portal.- Manage Healow setup, configuration, and ongoing optimization to enhance patient engagement and satisfaction.- Train staff and patients on Healow functionality (secure messaging, appointment scheduling, prescription refills, telehealth visits, etc.).- Develop workflows that integrate Healow into clinical operations, ensuring providers and staff use the portal effectively.- Collaborate with providers, nurses, and staff to optimize EHR and portal documentation, templates, and communication tools.- Assist with EHR/portal upgrades, patches, and new feature rollouts.- Monitor portal usage and analytics to identify opportunities for improved adoption and access.- Support compliance with HRSA, UDS, and other reporting requirements for Federally Qualified Health Centers (FQHCs).- Troubleshoot Healow and EHR-related issues, coordinating resolution with internal IT teams and eCW support.- Assist in integrating clinical decision support tools, population health initiatives, and interoperability projects. Working Conditions: Medical office environment. Ability to sitand/or stand for long periods of time. Bending, stooping, and lifting(up to 10lbs.) may be required. Interaction with physicians, patientsand other office personnel. Must have visual acuity and manual dexterityto interface with computer.

Created: 2026-05-02