Help Desk Lead with Active Secret Clearance - Onsite ...

100% Onsite in El Paso, TX Active Secret Clearance is required Required Certifications (Must be current): CompTIA Security+ CompTIA A+ Windows Computing Environment Certification (Windows 10/11 or equivalent) Microsoft Certification (Windows 10 or similar) Overview: We are seeking a Help Desk Lead to support a federal clientu00a0federalu00a0in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience. Youu2019ll act as both a senior troubleshooter and the operational backbone of the help desk. What Youu2019ll Do: + Lead daily help desk operations and serve asu00a0primary escalation point + Troubleshoot issues across desktops, networks, phones, and peripherals + Provide support via phone, email, and in person + Manage ticket flow and ensure timely resolution + Support system environments including Windows OS, Microsoft Office, and Adobe products + Mentor junior technicians and enforce best practices + Assist with reporting and performance tracking Required Qualifications: + Activeu00a0Secret Clearance + 5+ years of IT support experience + Experience in au00a0lead, senior, or escalation support role + Strong troubleshooting skills across desktop and network environments Powered by JazzHR

Created: 2026-04-13