Ignition SCADA / OEE Platform Support Engineer (L2/L3) ...

Please note, this role is not able to offer visa transfer or sponsorship now or in the future About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at About Cognizantu2019s IoT Practice: Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone thingsu2014but with it, our modern connected products facilitate a unified way of life enjoyed by all. Job Title Senior Ignition SCADA / OEE Platform Support Engineer (L2/L3) Role Overview We are seeking a Senior Ignition Platform Support Engineer (L2/L3) to support a largeu2011scale, missionu2011critical OEE and Manufacturing Analytics platform built on Inductive Automation Ignition. The role focuses on production support, incident management, root cause analysis, and operational stability across OT/IT integrated environments, with realu2011time event streaming using Apache Kafka and enterprise reporting via Qlik. This is a clientu2011facing role operating within an onshoreu2013offshore delivery model, requiring strong technical expertise, operational ownership, and clear stakeholder communication. Key Responsibilities Production Support & Operations + Provide L2/L3 application and production support for Ignitionu2011based platforms, including: + Ignition Gateways + Tags, Alarming, Scripting + Alarms configuration and behavior + System integrations and data pipelines + Proactively monitor application health, system performance, data latency, and alarm behavior to ensure high availability and continuity. + Participate in onu2011call rotations and major incident bridges as required. Incident & Problem Management + Perform incident triage, deepu2011dive troubleshooting, and root cause analysis (RCA) in complex, distributed environments. + Own problem records for recurring or highu2011impact incidents and drive permanent corrective and preventive actions. + Provide clear impact analysis, mitigation plans, and resolution updates throughout incident lifecycles. + Operate within ITSM frameworks (Incident, Problem, Change, and Service Request Management). Integration & Data Pipeline Support + Support eventu2011driven integrations involving Apache Kafka, enabling reliable realu2011time data streaming between: + Ignition + Analytics platforms + Enterprise systems + Troubleshoot endu2011tou2011end data flow issues across Ignition u2192 Kafka u2192 downstream consumers (MES, analytics, reporting). + Collaborate with the Qlik support team to ensure data accuracy, consistency, and refresh reliability for enterprise OEE reporting. Crossu2011Team Collaboration + Work closely with OT, IT, and data engineering teams to ensure stability at OT/IT integration points. + Coordinate effectively across onsiteu2013offshore delivery models, enabling smooth handoffs and followu2011theu2011sun support. + Act as a technical support lead in client interactions, escalations, and service reviews. Documentation & Continuous Improvement + Develop, maintain, and enhance SOPs, runbooks, and knowledge articles to enable L1/L1.5 teams. + Identify automation opportunities, improved monitoring, and proactive alerting within the Ignition ecosystem. + Contribute to Continuous Service Improvement (CSI) initiatives focused on: + Reducing repeat incidents + Improving MTTR + Enhancing operational efficiency + Support adoption of automation and GenAIu2011assisted support capabilities (e.g., log analysis, ticket classification, selfu2011healing patterns). + Participate in service transition and stabilization for new Ignition applications moving into production support. Required Skills & Experience Technical Skills + 7u201310 years of handsu2011on experience with the Ignition platform. + 5+ years in Production Support / Application Management Services (AMS) for largeu2011scale, businessu2011critical applications. + Strong understanding of OEE business logic and manufacturing KPIs. + Handsu2011on experience with Apache Kafka and eventu2011driven architectures. + Experience integrating Kafka with Snowflake and analytics/reporting platforms. + Familiarity with Qlik for enterpriseu2011level OEE dashboards and reporting. + Strong troubleshooting skills across: + Distributed systems + Realu2011time data pipelines + Hybrid IT/OT environments + Experience with monitoring tools such as Dynatrace and SolarWinds. Professional & Soft Skills + Proven experience in clientu2011facing roles, managing expectations during highu2011pressure situations. + Strong communication skills for incident updates, executive summaries, and service reviews. + Ability to drive ownership, accountability, and structured problem resolution. + Comfortable working in 24u00d77 support models and critical production environments. Team Structure + Onshoreu2013Offshore Model + 1 Onshore Technical Lead + 4 Offshore Support Analysts Project Scope + L2 and L3 production support for Ignitionu2011based OEE platforms and dashboards + Endu2011tou2011end application support covering OT systems, streaming integrations, and enterprise reporting Compensation: - $110,000 to $130,000 +/- and this position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Application will be accepted by 5/25/2026 Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u2022 Medical/Dental/Vision/Life Insurance u2022 Paid holidays plus Paid Time Off u2022 401(k) plan and contributions u2022 Long-term/Short-term Disability u2022 Paid Parental Leave u2022 Employee Stock Purchase Plan #LI-CT1Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-04-13