Customer Onboarding Specialist

Job DutiesWhat you can expect to do in this role:Independently welcome new customers and support them through initial onboarding engagementsLead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successfulLearn the product in depth and confidently explain core features, workflows, and best practicesManager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenariosGather customer goals and questions to design onboarding experiences reflecting each customeru2019s unique environment and prioritiesPartner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycleServe as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right timeApply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journeyTrack onboarding activities, milestones, and customer feedback in internal systemsIdentify and resolve common customer questions or challenges independently and escalate when appropriateContribute to onboarding documentation, templates, and learning resources#LI-Remote What we are looking for:Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)Experience working with software or technology products (Preferred)Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plusStrong communication skills with a friendly, professional approachComfort speaking with customers via video calls, email, and chatAbility to learn new software tools and concepts quicklyOrganized and detail-oriented, with the ability to manage multiple tasksProblem solving mindset and willingness to ask questions and seek guidanceCollaborative team player with a customer-first attitude2 Year / Associateu2019s or Bacheloru2019s degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)Introductory Customer Success or Customer Support Certifications (Preferred)Basic onboarding, enablement or training certifications (Preferred)A combination of relevant experience and education may be considered Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree SECURITY AND PRIVACY REQUIREMENTSParticipation in ongoing security training is mandatoryEstablished security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breachesAcknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf Minimum Education RequiredAssociate Degree Minimum Experience RequiredMinimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) ShiftFirst (Day) Number of Openings1 Compensation$55,100.00 - $117,400.00 / Annually Postal Code55401 Place of WorkOn-site Requisition ID5843638004 Job TypeFull Time Job BenefitsJamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security u2013 anytime, anywhere u2013 to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Application Link

Created: 2026-05-02