Computing Support Analyst

Computing Support Analyst 1484356 * Hourly pay: $35-$40/hr * Worksite: Leading university (Stanford, CA 94305 - Onsite, Must be able to support two campuses) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 40 hours/week, 12 Month Assignment, Possible extension A leading university seeks a Computing Support Analyst. The successful candidate will play a critical role in delivering technical support to end-users, resolving issues related to hardware, software, and network systems. The university offers a great work environment. Computing Support Analyst Responsibilities: * Technical Support & Client Experience: * Deliver expert IT support to clients via multiple channels (in-person, phone, email and chats) ensuring prompt resolution and minimal downtime. * Troubleshoot and resolve complex technical problems with Windows, Mac, networks, software, and hardware. * Utilize logs and diagnostic tools to troubleshoot and identify root causes of technical issues, and capture trends to inform proactive support and improvement initiatives. * Respond to and manage ticket updates through a service management tool (ServiceNow). * Consultative Support & Improvement: Analyze and report on technical issues and trends, providing insights to improve service delivery and client experience. * Project Support & Rollouts: Collaborate with stakeholders and vendors on projects, testing new technologies and implementing solutions. Projects include, but not limited to: Network Upgrades, Desk Moves and Testing. * Knowledge Management: Contribute to the development and maintenance of a knowledge base (internal wikis), including troubleshooting guides and FAQs, so the next person doesn't have to reinvent the wheel. Computing Support Analyst Qualifications: * 2+ years of relevant experience. * Associate's degree. * Certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices. * Experience with mobile device operating systems, including iOS and Android. * Experience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar. * Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications. * Strong research and analytical skills, with experience in troubleshooting and resolving complex technical issues. * Apply a deep understanding of IT architecture and security best practices to provide high-level technical consultation. * Administer and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery. * Support and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health. * Manage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo. * Desktop support experience. * Project work and broader client-facing/customer service experience. Shift: * Monday to Friday, 8 AM to 5 PM Pacific Time office hours. * Available to work extended hours, weekends, and on-call rotation occasionally. (H)

Created: 2026-04-15