Director Consumer Access

Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsSchedule: Full timeShift:Day (United States of America)Address:900 HOPE WAYCity:ALTAMONTE SPRINGSState:FloridaPostal Code:32714Job Description:Manages multiple areas of responsibility as assigned by both system and campus leadership defined scope of work that includes measurable return on investment, strategic innovation, and human capital development. Strategically designs the Consumer Access process to meet or exceed key performance indicators related to both financial metrics and regulatory compliance requirements. Engages in problem resolution for patients, physicians, administration, and other internal or external customers including serving as a campus liaison to facilitate account reconciliation discussions and questions Provides visible and proactive leadership, and is accountable for the development, advancement, and growth of the Patient Access department. Develops analytical frameworks, simulations, and methodology best practices for analyzing complex strategic issues and opportunities Embraces a culture of continuous improvement and ownership which fosters an environment of empowerment and transformation allowing new ideas to be shared, encouraged, evaluated, and potentially implemented. Collaborates with departments/leaders for optimal patient satisfaction scores that meet or exceed hospital goals. Participates in Patient Experience committees and activities at respective campuses to ensure alignment with departmental expectations and action planning in an effort to achieve over 75th percentile in department related composites. Provides staff with resources and training in order to aid them in meeting or exceeding all performance goals, including but not limited to accuracy, collections, regulatory forms completion, and wait times. Monitors and allocates staff levels between all point of service areas of responsibility, allowing each manager time for personal and professional development. Other duties as assigned.Knowledge, Skills, and Abilities:• Secures business results in the area of extending excellence model (Team, Clinical, Service, Market, Finance)• Significant revenue cycle experience to lead the integration of all front-end revenue cycle processes• Inspires exceptional performance and fosters a climate of collaboration and continuous learning• Initiates transformational and creative approaches to solving problems, tapping potential, and executing plans effectively• Excellent analytical and organizational skills• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff• Ability to work in a matrix-management environment to achieve organizational goals• Maintains a detail-level working knowledge of Government, State and Federal regulations and requirements, as well as contractual authorization/pre-certification guidelines/requirements, including Medicare Part A & B, Agency for Health Care Administration, Federal Register HCFA Notices and Updates, State Medicaid Program, Fair Debt & Collection Act Consumer Credit Act, Hospital HMO/PPO Contractual authorization/pre-certification guidelines/requirements, CMS, EMTALA, and HIPAA• Must have a command of current medical terminology and significant experience with standard office equipment and computer office automation applications (i.e., MS Word, Excel, PowerPoint, and Outlook)• Must have advanced knowledge of, and experience with, registration and scheduling processes and software modules supporting these functions• Strong organization and leadership skills, results-oriented; Proficient in time management with superior prioritization skills• Ability to follow complex instructions and procedures, with a close attention to detail• Advanced understanding of insurance knowledge and benefits and hospital electronic medical report (EMR) system• Working intermediate knowledge of Microsoft Excel and patient accounting systems as well as overall revenue cycle functions and processes• Ability to collaborate with leaders of other departments when addressing clinical practice, quality improvement, operational, and planning issues• Must be able to read, write and speak conversational English; Bilingual - English/Spanish [Preferred]Education:• Bachelor's [Required]• Master's [Preferred]Field of Study:• in nursing, management, or businessWork Experience:• 4+ revenue cycle experience [Required]• 4+ years related experience [Preferred]• 7+ patient access/patient financial services or related area [Preferred]Additional Information:• N/ALicenses and Certifications:• Certified Healthcare Access Manager (CHAM) [Preferred]Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - Range:$72,786.83 - $135,385.27This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Created: 2026-04-15