Sr. UX Researcher

Job Description Insight Global is seeking a Mixed Methods Researcher with a demonstrated track record of designing and executing endu2011tou2011end research strategies that inform innovation, discovery, and earlyu2011stage concept development. This individual is equally fluent in qualitative and quantitative methods and excels at translating ambiguous problem spaces into structured learning plans that drive strategic decisions. This will be a 12-month contract to start with the possibility of extension and conversion to permanent (Big 5 Banking client). Core Competencies/Responsibilities: u2003u2022 Overall: Demonstrates strong ownership and initiativeu2014independently identifying research needs, defining approaches, and driving work forward without requiring detailed direction. u2003u2022 Mixedu2011Methods Research Strategy: Designs integrated qualitative and quantitative research plans aligned to innovation, discovery, and evaluation goals. Selects methods intentionally based on decision risk, maturity of the concept, and learning objectives. u2003u2022 Innovation & Discovery Research: Frames ambiguous or emergent problem spaces, identifying unmet needs, opportunity areas, and hypotheses. Applies generative, exploratory, and evaluative methods across early and midu2011stage innovation cycles. u2003u2022 Research Planning & Governance: Creates clearly articulated research plans, including objectives, methods, sampling, success criteria, and limitations. Balances rigor with speed in environments with evolving requirements. u2003u2022 Synthesis & Insight Development: Integrates qualitative depth with quantitative signal to develop defensible, actionable insights for Design, Product and Sales. Moves beyond reporting to interpretation, storytelling, and implications for product, experience, or strategy. Stakeholder Influence & Decision Enablement: Partners closely with product, design, sales, and business leaders to shape research questions and inform decisions. Communicates complex findings clearly to mixed technical and nonu2011technical audiences. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 7+ years professional experience in strictly UX Researcher roles - with previous experience in UX/Visual Design/UI Design roles u2003u2022 Private sector experience u2003u2022 Experience with segmentation application (actioning personas for marketing, sales, and other partners) u2003u2022 Experience actioning customer journeys u2003u2022 Deep knowledge and experience partnering with Design Systems teams (component usability, visual coherence, and systemu2011level experience quality across touchpoints). u2003u2022 Evaluates visual and brand expression through research, assessing how design impacts trust, clarity, accessibility, and emotional responseu2014particularly in highu2011stakes financial contexts. u2003u2022 Notable strength and experience with mixed methods, both qual and quant (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) u2003u2022 Experience creating and analyzing surveys, and persistence in tracking down data u2003u2022 Strength in building and maintaining stakeholder relationships and managing stakeholder expectations u2003u2022 End-to-end product experience, supporting designs from ideation to launch. Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo. u2022 Experience in banking or another financial institution. u2003u2022 Statistical background (foundational data science) Deep understanding of mobile interaction patterns, platform conventions, and accessibility considerations when designing and interpreting research.

Created: 2026-05-02