Service Desk Supervisor (Weekends)

u00a0 We are excited to announce we are expanding and looking to grow our team with a new Weekend Help Desk Supervisoru00a0u00a0 Position Summaryu00a0u00a0 The primary role for this position would be focused on implementing and supporting various ITu00a0 Infrastructure technologies with an emphasis on Root Cause Identification and Resolution & Projectu00a0 Design and Implementations.u00a0u00a0 Essential Duties and Responsibilitiesu00a0u00a0 u2022 Problem management and resolution of issues in a timely manneru00a0 u2022 Prioritize tasks and meet deadlinesu00a0 u2022 The ability to mentor and guide Tier 1 and Tier 2 Teams, as neededu00a0 u2022 Excellent IT documentation skillsu00a0 Education/Experience/Certificationsu00a0 u2022 Bacheloru2019s Degree preferredu00a0 u2022 Certificationsu00a0 o Citrix CCA-V, CCP-V strongly preferredu00a0 o Microsoft MCSE: Productivity strongly desiredu00a0 u2022 8+ years hands-on IT experienceu00a0 u2022 Must possess excellent knowledge and experience using Microsoft Word, Microsoft Office, Excel, and Accessu00a0 o Windows 2000/XP/Vista/7/8/10u00a0 o Windows Server 2000/2003/2008R2/2012R2/2016u00a0 o Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)u00a0 o Microsoft Active Directory including Azure AD (Architect, Implementations, Migrations) o Microsoft Exchange 2003/2007/2010/2013 and Office 365 Email (Architect, Implementations, Migrations, Administration) o Citrix Technologies (Architect, Implementations, Migrations)u00a0 u25aa XenServeru00a0 u25aa XenAppu00a0 u25aa XenDesktopu00a0 u25aa Web Interfaceu00a0 u25aa Secure/Access Gatewayu00a0 u25aa NetScaler & WANScaleru00a0 o VMware Server Virtualization Technologies (Architect, Implementations, Migrations) o Citrix Application/Desktop Virtualization Technologies (Architect, Implementations,u00a0 Migrations)u00a0 o Backup / DR strategies (Architect, Implementation and Administration)u00a0 o Systems Upgrades including security patch managementu00a0 o Monitoring of system utilization and application performanceu00a0 o Understanding of network infrastructures and troubleshooting various networkingu00a0 protocols including but not limited to TCP/IP, DNS, DHCP, etc.u00a0 o Experience with various network hardware systems such as but not limited to Ciscou00a0 Switches, Dell Switches, Cisco ASA, HP ProCurve, SonicWALL, Fortigate, Palo Alto, Juniper,u00a0 Cisco Meraki, Checkpoint, etc.u00a0 o Experience with various Enterprise level server hardware such as but not limited to Dellu00a0 PowerEdge servers, HP ProLiant Blade servers, Cisco UCS servers, etc.u00a0 o Experience with Enterprise Storage solutions such as but not limited to ExaGrid,u00a0 Compellent and Nimbleu00a0 o Experience with Hyperconverged Technology a plusu00a0 u00a0 Powered by JazzHR

Created: 2026-04-16