Technical Writer

Weekly Hours: 5 Role Number: 200657704-3401 Summary At Apple, we believe that great ideas can emerge from anywhere, and our dedicated internal teams are at the heart of our innovation. The Information Systems & Technology (IS&T) organization is the backbone of Appleu2019s business, and the IS&T Knowledge and Training (K&T) team is dedicated to empowering our global workforce. We achieve this by providing high-quality learning experiences and knowledge resources, rooted in collaboration, that equip the Apple workforce with the knowledge and skills to do their lifeu2019s best work, better.As a Knowledge and Training Technical Writer, youu2019ll bridge the gap between our complex internal systems and tools and the employees who use them. This dynamic role sits at the intersection of communication and technology, blending technical writing, instructional design, and copyediting skills, offering a unique opportunity to significantly impact the productivity and success of Appleu2019s global workforce. Description In this pivotal role, youu2019ll ensure employees effectively utilize our internal technologies by providing essential knowledge and resources. Youu2019ll collaborate with cross-functional partners, engineering teams, and leaders to identify training requirements, define documentation objectives, and align deliverables with business and product priorities for supported tools. Youu2019ll delve into the details and craft crystal-clear, engaging documentation, leveraging your expertise in macOS and iOS to make advanced technology accessible and intuitive to understand. We value candidates who have successfully worked with editors and style guides, are open to learning, welcome feedback, and understand that writing is a collaborative and iterative effort. Your passion for simplifying technical concepts empowers our employees, ensuring they are informed, proficient, and ready to innovate. Minimum Qualifications + Bacheloru2019s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical work experience. + 5+ years of professional experience as a Technical Writer, preferably in a highly technical environment with a significant focus on internal-facing tools, enterprise software, complex platforms, or developer documentation. + Demonstrated ability to quickly grasp new technologies and tools and to distill complicated technical information for general audiences. + Highly skilled at producing polished, user-centric, and easily digestible documentation. + Exceptional communication, collaboration, and organizational capabilities, with the ability to foster consensus, influence stakeholders, and work effectively with cross-functional teams across engineering, product, design, and IT. + Adept at managing multiple documentation and training initiatives simultaneously, prioritizing effectively, and adapting to changing needs, often under tight deadlines, while consistently delivering high-quality results in a dynamic environment. + A meticulous eye for detailu2014from word choice to sentence structureu2014and an unwavering commitment to producing high-quality, error-free content that reflects Appleu2019s standards of excellence. Preferred Qualifications + Proficiency with documentation tools and content management systems such as Drupal, Markdown, and Git. + Strong understanding of information architecture principles and how users seek information, ensuring content is easily discoverable and navigable. + Knowledge of the Apple Style Guide and The Chicago Manual of Style. + A strong portfolio showcasing relevant technical writing, user guides, how-to articles, and knowledge base content samples. + Proficiency with Appleu2019s productivity suite (Pages, Keynote, Numbers) for drafting and content creation. + Experience managing assignments with project and task management tools such as Wrike, Asana, or Jira. + Solid knowledge of macOS and iOS operating systems and Apple software, including an understanding of troubleshooting techniques. + Experience writing for a global audience with an awareness of accessibility considerations. + A genuine passion for helping people maximize their use of technology and productivity tools. + Masteru2019s degree, specialized degrees in technical communication, or certifications in technical writing are a plus.u2028 Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (.

Created: 2026-05-02