Managed Services Engineer - Azure

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary The Managed Services Engineer u2013 Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and costu2011effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customeru2011first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distractionu2011free home office and active participation in video meetings. Occasional travel may be required. Role Description + Design, deploy, and support Qumulo file storage clusters in Microsoft Azure + Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks + Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues + Optimize storage environments for performance, resiliency, security, and cost efficiency + Lead and contribute to managed services projects and service improvement initiatives + Engage directly with customers through meetings, incidents, change requests, and project delivery + Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations + Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics + Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments + Track time and document work accurately in SHI systems + Participate in audits, compliance activities, and a rotating onu2011call schedule + Escalate complex issues and collaborate with senior engineers and architects when needed + Provide support and guidance to loweru2011tier engineers as needed Technical Focus Areas + Qumulo file storage in Microsoft Azure + Azure Files, Azure Blob Storage, Managed Disks + Azure Virtual Machines and Networking + Identity, security, and access controls related to storage + Monitoring, logging, and alerting + Automation and Infrastructure as Code u200b Behaviors and Competencies + Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. + Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. + Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. + Self-Development: Can actively seek feedback and use it constructively for personal growth. Skill Level Requirements + Qumulo file storage deployed in Azure + Azure Files, Blob Storage, Managed Disks + Azure Monitor, Log Analytics, and Azure Backup + Infrastructure as Code using Terraform and/or ARM/Bicep + Automation and scripting using PowerShell, Python, and/or Azure CLI + Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control + Strong analytical, troubleshooting, and problemu2011solving abilities + Excellent written and verbal communication skills + Ability to manage priorities and meet deadlines in a fastu2011paced environment + Strong sense of ownership, accountability, and customer focus + Collaborative, teamu2011oriented mindset + Adaptability and commitment to continuous learning + Ability to work effectively in a remote, camerau2011on environment Other Requirements + Bacheloru2019s degree in a relevant field or equivalent practical experience + 3u20135 years of experience in a managed services or Azureu2011focused engineering role + Handsu2011on experience supporting production Azure storage environments + Experience using version control systems (Git, Azure DevOps) + Up to 10% travel annually + Ability to work occasional overtime or holidays as business needs require + Participation in a rotating onu2011call schedule + Must maintain utilization targets set by leadership + Must successfully pass a CJIS background check upon hire and annually thereafter Certifications + Microsoft Azure Associateu2011level certification (AZu2011104 or equivalent), or ability to obtain within 3 months + ITIL v3+ certification, or ability to obtain within 6 months Preferred Requirements + Experience supporting largeu2011scale or performanceu2011sensitive file workloads + Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools + Experience with monitoring, alerting, and automation practices + Experience supporting regulated environments (e.g., CJIS, FERPA) The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-04-17