Strategic Account Executive -TPA/MEO/Labor (PBM)

The Strategic Account Executive position directly supports and leads the service and strategy for a diverse book of TPA and Multi-Employer clients. The SAE engages during the after-sales phase of the business; then after go-live, assumes complete responsibility of maintaining an extremely positive relationship with our clients. These positions may work remotely or in our Birmingham, AL headquarters, and requires up to 50% travel. _Essential Job Responsibilities Include:_ + Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts. + Proficiently know marketplace, carriers, underwriting requirements & the benefits/services they offer. + Keep other Account Managers, Service Representatives, Directors, Vice President - Account Management and Vice President Business Development fully informed of all important activities on client accounts + Participate in development sessions and seek learning for skill and knowledge development. + Owns and oversees contracts are fully executed on an annual basis. Responsible for assisting TPA/MEO/Consultants with questions regarding all legal documents. + Maintain Strategy Plans for book of clients and work collaboratively across internal teams to advocate for client retention, client satisfaction and client needs. + Stays abreast of industry and competitive activities and updates account plans appropriately. + Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports, etc + Owns the At-Risk clients and the At-Risk process and provides weekly updates via Salesforce and to management. + Assists Account Manager with Preparing and obtaining employee materials and present employee benefits via webinars, benefit fairs, face-to-face enrollment meetings and enroll employees in the appropriate services in a timely manner. + Assist in the communication of benefits in enrollment meetings, webinars with client and PBM companies + Act as liaison in conjunction with Pharmacy Operations, between client, brokers and PBM companies in order to independently resolve all service problems. Specifically, assist the client in resolving billing, claim, eligibility, COBRA and customer service problems. + Independently manage, with input from Service Representatives, Client Implementation, booklets, enrollment kits, enrollment forms, letters and checklists + Prepare and assure accuracy on audits, census data and quoting. + Make regular service/relationship calls to clients including client visits, recurring calls, and strategy and planning sessions. + Preparation of reports deemed necessary by the Account Management leadership. + Assists Account Manager with keeping all information on accounts accurate and up to date. + Grow and maintain existing client relationships as identified collaboratively with Business Development (Sales team) + Communicate to our clients

Created: 2026-04-17