Inbound Contact Representative

Become a part of our caring community Are you a transitioning military service member or a military spouse looking for an internship that supports the goal to put health first? The DOW SkillBridge Internship and Military Spouse Fellowship Programs will provide you with key training to perform your internship. You will partner with your team to support members, projects, and meeting goals impacting business outcomes. The professionals you work with at Humana will depend on the type of internship you select. They may include healthcare professionals, HR, and IT, to name a few. The objective is to support and facilitate care for members. To be eligible for this internship, you must either be a transitioning military service member or a military spouse, and you must obtain eligibility to participate in these DOW sponsored programs. The Inbound Contacts Representative 1 Intern will report to a supervisor. The internship focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members. You will also be responsible for the following: + Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process. + Escalates unresolved and pending customer grievances. + Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers + Act as customer advocate by resolving complex concerns accurately. Demonstrate good business decisions aligned with our Humana values + Prioritizes workload to provide efficient business operation standards. + Demonstrated ownership to problem-solve independently + Ability to manage multiple or competing priorities, Use your skills to make an impact Required Qualifications + You must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowshipu00b7 + Our Department of Defense contract requires U.S. Citizenship for this role + Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) + Minimum one, (1) year customer service experience in a professional environment + Prior experience managing multiple or competing priorities + Use of multiple computer applications simultaneously + Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel) + Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment. Preferred Qualifications + Experience in healthcare, military, or managed care environment + Call Center experience + College degree (Associate's or Bachelor's) highly preferred + Knowledge of customer service principles and practices u2013 formal training or experience Additional Information Workstyle: Remote work at home Location: United States + Must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)used for federal identification purposes to secure access to facilities and computer networks. + Check ID Card Office Locator ( to identify your location. + Humana Government Business is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico Required Work Schedule: Training: + Anticipated Start Dates: 1 June 2026 and 15 June 2026 + Virtual Training will start on day one of employment and runs the first 6 to 8 weeks with a schedule of 8:30 am - 5:00 pm EST, Monday u2013 Friday. + Cameras must be on at all times during training. + Attendance is vital for success. Time off is not permitted during training, with the exception of observed (and paid) company holidays. Work Schedule Following Training: + Following training, you will work an 8-hour shift between the hours of 8:00 am u2013 7:00 pm (regardless of time zone), Monday - Friday. Shifts will be assigned at time of offer. + The initial 180 days of employment constitute an Appraisal Period, during which unapproved or unscheduled time off is restricted. This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance. The DOW SkillBridge Internship Program provides transitioning military service members time to gain civilian work experience while still on active duty with an employer for a period approved by their command and the DOW, with an average timeline of 90 days. DoW SkillBridge Program ( The Military Spouse Fellowship Program connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 12 weeks. Military Spouse Education & Career Opportunities MySECO ( + Networking opportunities will be provided while participating in the Internship or Fellowship. + Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship or Fellowship. You must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)used for federal identification purposes to secure access to facilities and computer networks. This proximity ensures timely access for onboarding and credentialing activities. To find the distance to the nearest facility that issues Common Access Cards (CAC) for government ID, you can use the ID Card Office Locator ( provided by the Defense Manpower Data Center (DMDC). This tool allows you to: Search for RAPIDS ID Card Offices by ZIP code or city. View facility details including address, hours, and contact info. Schedule appointments directly. Use mapping features to estimate travel time from your location. [idco.dmdc.osd.mil] ( Once you find a nearby facility, you can use Google Maps or another mapping service to calculate the driving time from your location to ensure it's within the required 2-hour radius. Work at Home Guidance To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. All interviews must be on video. SSN Alert: Humana value's personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a Social Security Number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 1 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health u2013 delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer and . u200b Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Created: 2026-04-17