Event Senior Sales Manager, Hotel Services u2013 ...

Position Overview The Sr. Sales Manager, Venues leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. Identifies solutions that meet customer goals and objectives, and utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource for large, high-end event production in venue location/region and supports team as needed with guidance and training. Leads and supports Company initiatives, business strategies and Core Values. This position supervises the Sales Manager and reports to the Sales Director or Director, Event Technology. Key Job Responsibilities _Revenue Generation_ u2022 Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encoreu2019s sales process and methodology. u2022 Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities. u2022 Create high-end, large event, advanced technology solutions for Encoreu2019s existing and potential customers. u2022 Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. u2022 Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. u2022 Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. u2022 Understand event cost structure and incorporates into solution designs according to established profitability guidelines. _Relationship Management_ u2022 Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. u2022 Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. u2022 Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners. u2022 Value People by attending internal and external customer meetings, understanding their goals and responding to their questions, concerns, and challenges. u2022 Address customer complaints and concerns, and effectively resolve issues. u2022 Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. u2022 Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ u2022 Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. u2022 Ensure all known opportunities are in CRM and completely accurate and updated at all times. u2022 See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. u2022 Assist Director in setting sales quotas and assigning leads. u2022 Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. u2022 Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. u2022 Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices. _People Development_ u2022 Provide direct leadership and guidance to Sales Team members. u2022 Train, mentor and coach sales team members. u2022 Partner with Sales Team members to provide support and guidance on large complex events. u2022 Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. u2022 Participate in regional or national committees as requested by sales leadership. u2022 Facilitate training at location or within home region as needed to increase the sales teamsu2019 skills. Job Qualifications u2022 BS/BA or 3+ years of Encore or equivalent experience required u2022 Minimum 2+ years of sales experience required u2022 Prior sales experience in audiovisual, technology or hospitality experience preferred Knowledge of sales process required in addition to the ability to read and decipher financial reports and records u2022 Technical aptitude, computer proficiency and CRM knowledge required. Prefer CAD and Oracle knowledge u2022 Superior communication and presentation skills Competencies (by Core Values) _Deliver World Class Service_ u2022 Hospitality u2022 Ownership _Do The Right Thing_ u2022 Demonstrates Self-Awareness _Drive Results_ u2022 Ensures Accountability _See The Big Picture_ u2022 Decision Quality u2022 Manages Complexity _Value People_ u2022 Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022 Sitting: 4-5 hours per day u2022 Standing: 2-3 hours per day u2022 Walking: 2-3 hours per day u2022 Stooping: 0-1 hour per day u2022 Crawling: 0-1 hour per day u2022 Kneeling: 0-1 hour per day u2022 Bending: 0-1 hour per day u2022 Reaching (above your head): 0-1 hour per day u2022 Climbing: 0 hours per day u2022 Grasping: 0 hours per day _Lifting Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Never u2022 Over 100 lbs: Never _Carrying Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Never u2022 Over 100 lbs: Never _Auditory/Visual Requirements_ u2022 Close Vision: Continuously u2022 Distance Vision: Continuously u2022 Color Vision: Continuously u2022 Peripheral Vision: Continuously u2022 Depth Perception: Continuously u2022 Hearing: Continuously _Pushing/Pulling Requirements_ u2022 0 - 15 lbs: Occasionally u2022 16 - 50 lbs: Occasionally u2022 51 - 100 lbs: Occasionally u2022 Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-DL1 Salary Pay Range: $53,210.00 - $69,173.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-04-17