Sr. Program Manager, Delivery Product Insight & ...

About the Role As a Sr. Program Manager, Delivery Product Insight & Rollout - Eater you will own end-to-end execution for a portfolio of Eater initiatives-from early insight gathering through launch readiness and post-launch learning. You'll ensure eater-facing product changes are high quality and operationally scalable. You will lead proactive rollout planning and partner closely with US&C and LatAm CX stakeholders to deliver seamless launches and continuous product improvement. What You'll Do + Own end-to-end execution for a defined set of Eater initiatives, navigating the journey from early insight gathering through launch readiness and post-launch learning. + Ensure eater-facing product changes are high quality , operationally shippable, and supportable at scale, with a relentless focus on deflection, containment, and minimizing support debt. + Drive proactive rollout planning , coordination, and post-launch learning loops to ensure seamless transitions. + Interface daily with US&C and LatAm focused CX stakeholders , aligning regional needs with global product goals. + Identify top eater contact drivers and friction points using a mix of qualitative and quantitative inputs to frame problems clearly. + Translate insights into clear operational requirements and BRD inputs to ensure the business's needs are reflected in your initiative set. + Drive readiness workstreams for eater launches , including the development of workflows, escalation paths, monitoring, content, and enablement. + Coordinate cross-functional rollout tasks and aggressively remove blockers across Product, Engineering, CommOps, and CX. + Ensure help content and automation experiences reflect new product behavior and exception handling, validating that happy path

Created: 2026-04-17