Field Services Engineer

Job Description The Field Services Engineer serves as a mobile technical specialist, delivering hands-on support for complex desktop, network, and application-related issues. This role partners closely with the Tier 2 end-user support team as the primary field-based escalation resource, ensuring timely and effective resolution of critical incidents. This support plays a vital role in advancing the companyu2019s mission of helping children achieve a lifetime of excellent oral health. u2022 On-Site Support: Deliver hands-on technical support to clients at their locations, resolving hardware and software issues as they occur. u2022 Installation and Maintenance: Install, configure, and maintain hardware and software as needed, ensuring optimal performance and reliability. Perform routine maintenance to proactively prevent system issues. u2022 Troubleshooting: Identify, diagnose, and resolve complex technical issues using best practices to reduce downtime and improve system performance. u2022 Client Interaction: Serve as the primary on-site point of contact for clients, responding to questions and collaborating in a professional and respectful manner. u2022 Documentation and Reporting: Accurately document on-site visits, troubleshooting activities, and resolutions in the IT ticketing system to support knowledge sharing and efficient issue tracking. u2022 Up to 70% travel, primarily local. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 Minimum of 3+ years of experience in a field services engineering role or comparable technical support position within an enterprise IT environment. u2022 Demonstrated expertise in troubleshooting Windows desktop and laptop environments, common business applications (e.g., Microsoft Office Suite), and basic networking concepts. u2022 General knowledge of macOS operating systems and mobile device support. u2022 Working familiarity with Microsoft Intune and Autopilot. u2022 Strong communication and customer service skills, with the ability to work effectively with both remote teams and on-site users. u2022 Valid driveru2019s license. u2022 Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple certifications are preferred. u2022 Experience supporting Active Directory environments is a plus.

Created: 2026-05-02