Transportation Liaison 2025-2026

Job DescriptionPOSITION:Transportation Liaison REPORTS TO:Transportation Operations Supervisor ACCOUNTABILITY OBJECTIVE: Position is responsible for assisting in the smooth operation of a busy school bus operations office. The liaison(s) will communicate with drivers, monitors, parents/guardians, and school staff regarding on-time performance of established school bus routes. PRINCIPAL ACCOUNTABILITIES: Responsible for assisting the Transportation Operations Supervisor: 1. In communicating all relevant details of daily route performance to drivers, monitors, parents/guardians and school staff including telephone, two-way radio, and various social media platforms. 2. In responding to emergency calls, facilitating emergency response network, and coordinating mechanical service repair. 3. To maintains route documentation and records (customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers that complies with district policy. 4. To coordinate vehicle service and mechanical repairs with maintenance personnel to assure uninterrupted service delivery. 5. To handle customer concerns and requests for information in an expeditious and professional manner. 6. Performance of all other duties as assigned REQUIRED QUALIFICATIONS: 1. High School Diploma or equivalent 2. Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills). 3. Positive attitude, professional and friendly demeanor 4. Strong communication and organizational skills 5. Must be detail oriented PREFERRED QUALIFICATIONS: 1. Knowledge of surrounding geographic area to ensure effective and efficient routing 2. Familiarity with school bus routing software packages (VersaTrans, Transfinder, EDULOG, etc.) 3. Bi-lingual abilities a plus 4. Maintains valid driver’s license WORK YEAR: This is a twelve-month position. WORK HOURS: 52 Weeks / 8 Hours per day SALARY: $24.43 - $34.12 Hourly Physical Demands While performing the duties of this job, the employee is frequently required to sit for extended periods of time. Must have the ability to regularly enter or exit the school bus using three points of contact. Employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to handle, feel, and/or reach. Employee is occasionally required to kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type:Full-timeSalary:$24 to $34 Per HourJob Categories:Support Staff > TransportationEqual Opportunity EmployerThe Worcester Public Schools is an Equal Opportunity/Affirmative Action Employer/Educational Institution and does not discriminate regardless of race, color, ancestry, sex, gender, age, religion, national origin, gender identity or expression, marital status, sexual orientation, disability, pregnancy or a related condition, veteran status or homelessness. The Worcester Public Schools provides equal access to employment and the full range of general, occupational and vocational education programs. For more information relating to Equal Opportunity/Affirmative Action contact the Human Resource Manager, 20 Irving Street, Worcester, MA 01609, 508-799-3020.Job RequirementsTO APPLY: Any person interested in this position must submit a resume, cover letter at Citizenship, residency or work visa requiredApplication QuestionsThe employer requires all applicants to answer the following questions. It is recommended that you type any essays in a word processing program, save them, and then paste them on the proceeding job application page.1. Have you ever worked for the Worcester Public Schools? When? What capacity?Brief Response (Answer limited to 200 characters, including spaces)2. Do you have any relatives employed by the Worcester Public Schools or the School Committee? If yes, please list name, title, and relationship.Yes/No 3. Have you ever been terminated for cause from a prior position? If so please explain.Brief Response (Answer limited to 200 characters, including spaces)

Created: 2026-04-20