Operational Delivery Lead Workforce Management

Operational Delivery Lead Workforce Management CHARLOTTE, NC Hybrid Contract $61.69/hr - $67.6/hr Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Operational Delivery Lead Workforce Management in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 24 Months ????? Desired Skills & Experience + ???????Background similar to a Big 4 or large consulting firm, ideally at a Senior Manageru2013equivalent level, with proven experience running multiple workstreams at once. + Demonstrated ability to think on their feet, answer executive questions in real time, and apply critical thinking under pressure. + Comfortable navigating complex processes and delivering efficient, practical solutions for end usersu2014even when paths are not clearly defined. + 8+ years in program/portfolio execution in complex, matrixed environments; track record leading multi workstream delivery and realizing financial/operational benefits. + Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re planning expertise. + Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale. + Success translating strategy into executable plans with clear outcomes, guardrails, and change adoption plans. + Mastery across the execution lifecycleu2014intake, prioritization, delivery, adoption, stabilizationu2014including dependency orchestration and benefits tracking. + Advanced KPI/OKR and decision analytics skills; builds dashboards that inform tradeoffs (Excel/Power BI/Tableau or equivalent). + Executive communication and decision facilitation excellence (prewires, options, impacts, recommendation, decision log). + Credible challenge and early issue identification; comfortable escalating with data backed options to achieve business outcomes. + Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance. + Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics. + Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus. + Bacheloru2019s degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred What You Will Be Doing + Own support functions and day to day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes. + Drive operating excellence at scaleu2014design and enforce playbooks and standards that increase efficiency, quality, and cost effectiveness; run capacity & pipeline planning and re planning across assigned workstreams. + Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations. + Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts. + Plan and land programs end to end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into u201cdefinition of done.u201d + Collaborate with Product, CIO groups, Operations, and Finance to co-author project plans, policies, procedures, and playbooks; standardize best practices and ensure consistent governance gates and entry/exit criteria. + Design and deliver compelling executive materials that enable stakeholder decisionsu2014develop prewired narratives, craft visually engaging decision packets, shape SteerCo agendas, and ensure alignment and follow through on outcomes. + Maintain a single source of truth for portfolio health (schedule, scope, cost, risk); publish executive ready dashboards and recommendations that drive timely tradeoffs. + Serve as the primary liaison for risk and control integration across EFT and ensure timely evidence and reporting of compliance. + Maintain an integrated, cross portfolio view of milestones and dependencies; proactively surface conflicts, orchestrate resolution paths, and protect critical timelines. + Coach and upskill a matrixed set of program managers/BAs; raise the bar on planning quality, risk narratives, and structured storytelling; foster a culture of accountability and continuous improvement. You will receive the following benefits: + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRPu2019s Employment Accommodation policy. Applicants need to make their needs known in advance. Specialization: + Business Analyst

Created: 2026-04-20