Messaging Engineer- Microsoft 365

Messaging Engineer- Microsoft 365 Location: Detroit, MI (Hybrid -3 days in Office) Please note, this role is not able to offer visa transfer or sponsorship now or in the future The Messaging Engineer u2013 Microsoft 365 is responsible for providing advanced operational and technical support for the clientu2019s enterprise messaging and collaboration environment. Key Responsibilities Messaging Support (Level 3) + Provide thirdu2011level (L3) support for complex messaging incidents and service requests. + Act as an escalation point for advanced troubleshooting and root cause analysis. + Take ownership of incidents through resolution, ensuring timely communication and updates. Endu2011User Messaging Support + Troubleshoot advanced Outlook issues across: + Outlook Desktop + Outlook on the Web (OWA) + Mobile clients + Perform profile rebuilds, OST file repairs, calendar synchronization troubleshooting, and addu2011in management. Mailbox & Access Management + Manage mailbox provisioning, deu2011provisioning, and enablement for onu2011premises Exchange and Exchange Online. + Administer and audit mailbox permissions, including: + Full Access + Send As + Send on Behalf + Calendar delegation and folderu2011level permissions Group Administration + Create, modify, and maintain Distribution Lists, Security Groups, and Microsoft 365 Groups. + Manage group ownership, membership, and access controls. Monitoring & Optimization + Monitor the messaging environment to ensure availability and performance. + Identify optimization opportunities and support proactive issue prevention. Documentation + Develop and maintain operational documentation, including: + Knowledge articles + Runbooks + Playbooks Required Qualifications + 5+ years of experience implementing, administering, and supporting Microsoft Exchange and Microsoft 365 services. + Strong handsu2011on experience with Exchange Online and hybrid Exchange environments. + Experience supporting Microsoft Teams. + Solid understanding of: + Windows Server OS + Active Directory + DNS, mail routing, load balancing, and TLS + Experience with M365 implementations and migrations. + Strong verbal and written communication skills. + Proven problemu2011solving and analytical skills. + Ability to work independently and collaboratively in a team environment. + Customeru2011service oriented with a proactive and selfu2011directed work style. Applications will be accepted until 5/4/2026 The annual salary for this position is between $49,001u2013 $90,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and is subject to the terms of Cognizantu2019s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contribution u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-04-20