Staff Business Operations Manager

Overview The Intuit Business Credit Card (IBCC) is one of Intuit's newest and fastest-growing products, and we're looking for a Program Manager to be its operational backbone. This role owns the end-to-end operational health of IBCC u2014 spanning customer service, servicing, collections, and back office u2014 acting as the internal expert and cross-functional hub that keeps a brand new, complex product running smoothly at scale. This is not a traditional manager role. You'll have influence, context, and accountability across every function that touches the card. You'll be the person who knows more about how IBCC operates than anyone else in the building, and you'll use that knowledge to drive alignment, unblock issues, and build the operational foundation the product needs to scale. Responsibilities Program Ownership u2022 Serve as the single operational owner for IBCC end-to-end u2014 the go-to person for anything touching customer service, servicing, collections, disputes, or back office on the card product u2022 Maintain a living view of IBCC operational health: volume trends, issue backlogs, SLA performance, and escalation patterns across all functions u2022 Own the IBCC issues log and drive resolution cross-functionally u2014 triaging inbound problems, assigning owners, and tracking to closure u2022 Define and monitor KPIs across the full IBCC operational lifecycle; surface insights and risks to senior leadership on a regular cadence Cross-Functional Coordination u2022 Act as the connective tissue between Collections, Servicing, Customer Service, Platform, Product, Compliance, and WebBank u2014 ensuring every team has what they need to support IBCC customers effectively u2022 Lead operational readiness for all IBCC product releases and feature launches u2014 defining support requirements, agent enablement needs, and escalation paths before go-live u2022 Represent IBCC operations in cross-functional forums, product reviews, and partner meetings including WebBank commercial syncs u2022 Partner with the Platform team on LoanPro and Card System changes that impact IBCC operations, translating business requirements into clear operational asks Servicing & Collections Operations u2022 Own the design and documentation of IBCC servicing processes u2014 payments, disputes, fraud claims, account maintenance u2014 ensuring they are compliant, scalable, and agent-ready u2022 Partner with Collections leadership to define and refine IBCC-specific collections strategies, including pre- and post-charge-off handling, dispute/chargeback workflows, and agency escalation paths u2022 Coordinate with the Customer Service team (and BPO partners) to ensure IBCC servicing procedures are current, trained, and consistently executed u2022 Identify process gaps and manual workflows that are candidates for automation or AI-assisted handling, and drive those improvements through to execution Qualifications u2022 8+ years of experience in operations, program management, or servicing within fintech, credit cards, lending, or financial services u2022 Demonstrated ability to operate as a cross-functional program owner u2014 driving alignment and execution across teams without direct authority over all of them u2022 Deep understanding of credit card or lending operations, including servicing, collections, disputes, and compliance touchpoints u2022 Strong analytical skills u2014 comfortable owning reporting, diagnosing operational issues from data, and presenting findings clearly to senior leadership u2022 Exceptional written and verbal communication; able to translate complex operational detail into crisp executive updates and clear team-level direction u2022 High ownership mindset u2014 you notice what's falling through the cracks and pick it up without being asked u2022 Comfort with ambiguity and new product builds; experience standing up operations for a net-new product is a strong plus Preferred u2022 Experience with credit card servicing, preferably small business or commercial-focused u2022 Familiarity with Salesforce, LoanPro, or card servicing systems u2022 Experience working with bank partners (e.g. WebBank) or in a bank partnership model u2022 Exposure to compliance, vendor oversight, QA, or BPO management Why This Role Matters IBCC just hit General Availability u2014 any US small business can now apply. The product is real, the customers are here, and the operational infrastructure needs to match. This person will shape what great looks like for IBCC operations from the ground up, and their work will directly determine whether hundreds of thousands of small business customers have a great experience with Intuit's newest financial product. Level: P4 Staff Business Operations Manager Team: Lending Operations & Partnerships Reports to: Head of Lending Operations & Partnerships Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at [1] Intuitu00ae: Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:Bay Area California $ 166,500.00 - 225,500.00Southern California $ 154,500.00 - 208,500.00Colorado $ 140,000.00 - 189,500.00Hawaii $ 147,000.00- 198,500.00Illinois $ 140,000.00 - 189,500.00Massachusetts $ 147,000.00 - 198,500.00Maryland $ 140,000.00 - 189,500.00Minnesota $ 127,000.00- 172,000.00New Jersey $ 147,000.00 - 198,500.00New York $ 152,000.00 - 205,500.00Ohio $ 127,000.00- 172,000.00Vermont $ 140,000.00 - 189,500.00Washington $ 147,000.00 - 198,500.00Washington DC $ 140,000.00 - 189,500.00ReferencesVisible links1. $140000 - $189500 San Diego, CA $154500- $208500EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Created: 2026-04-20