Lead Resident Services Coordinator

POSITION TITLE: Lead Resident Services CoordinatorPROGRAM:RI Housing- Comm DevFULL TIME Full-TimeSALARY RANGE:$24.20 - $30.00 HourlySummary:The Lead Resident Services Coordinator provides leadership in the development, coordination, and oversight of resident programming at Lucys Hearth; oversees volunteers and interns; and oversees the Resident Council. This position fosters and maintains an extensive network of community relationships, spanning service and recreation providers, local universities, and businesses to create and maintain a diverse continuum of resident family recreational activities and therapeutic services both on- and off-site, as well as robust and rewarding volunteer and intern programs.Specific Duties/Responsibilities:- Twice annually, survey staff and residents to identify programmatic and recreational needs.- Develop and maintain a workplan to meet identified needs with desired targets and achievable timelines.- Provide leadership in the development, coordination, and expansion of programs and services offered to resident families.- Leverage existing and establish new collaborative relationships to increase access to programs onsite and in the community for resident families.- Serves as liaison to community partners and coordinate all activities, including promotion, scheduling, logistics, supplies, volunteer/intern/staffing support, etc.- Establish weekly and monthly resident program and activity schedules.- Oversee Resident Council including recruitment, meeting logistics and facilitation, and communicating/ incorporating Council feedback, as appropriate.- Collaborate with the Development Department to secure funding and other resources supporting program operations and to publicly promote upcoming events, fundraising, volunteer opportunities, and community engagement.- Provide basic, as needed resident support (i.e., accessing donations, transportation, etc.).- Collaborate with the Supervisor to facilitate Thanksgiving and Christmas holiday giving programs.- Prepare programmatic communications related to resident service engagement.- Produce timely and high-quality correspondence, reports, and other documents required by funders and aligned with Lucys Hearths standards.- Serve as a positive behavioral role model for resident families and colleagues.- Track outcomes related to resident engagement, program participation, and volunteer involvement.- Foster positive and collaborative relationships with local colleges and universities to secure interns.- Oversee thevolunteer and internship programs,including recruitment, onboarding, training, scheduling, supervision, and assignments.- Develop clear roles and expectations for volunteers and interns in alignment with Lucys Hearth programming and educational partners.- Represent Lucys Hearth in the community.- Participate on one (1) agency-wide committee of their choosing.- Participate in supervision and staff meetings, as scheduled.- Other duties as assigned by the Supervisor.Qualifications:- Two (2) years of relevant experience coordinating services, programs, volunteers, interns, and/or community partnerships.- High school diploma required, college education preferred.- Excellent organizational, computer, and customer service skills required.- Preferred candidate has a high level of enthusiasm and energy.- Must take initiative and use sound judgment.- The position requires reliable transportation, current care insurance/registration, and a valid drivers license.- Bilingual/ASL skills are compensated by an additional 6%, above base pay.- Multilingual skills are compensated by an additional 8%, above base pay.HOW TO APPLY:Send your resume using the link and search for Lead Resident Services Coordina

Created: 2026-04-20