Patient Shipping Specialist

We get it: job searching takes time and attention. At Kellyu00ae, weu2019re here to make it a whole lot easier for you. Weu2019re seeking a PSS (Patient Support Specialist) to work at a leading organization in Raleigh, NC. This opportunity could be the one youu2019ve been looking for. Salary/Pay Rate/Compensation: $23.50/hr Shift: Shift: Shift between 8amu20138pm EST What Youu2019ll Do + Conduct initial and refill outreach calls to patients, providing education, status updates, and ongoing support throughout their therapy journey. + Complete shipment setup and coordination using pharmacy dispensing systems and online shipment portalsEnroll patients into safe return programs and ensure all required documentation is completed accurately + Maintain detailed call notes and activity documentation across multiple systems, following program and compliance standard + Serve as a key point of contact for patients, healthcare provider offices, and field teams, providing concierge?level service + Communicate progress and resolve questions related to referrals, shipments, and patient services + Escalate issues appropriately and partner closely with internal operational teams + Demonstrate a strong compliance mindset, including patient privacy, regulatory requirements, and adverse event reporting What Weu2019re Looking For + High school diploma required + Minimum 4 years of experience in a pharmacy or healthcare setting + Minimum 4 years of experience in a case management or call?center environment + Strong verbal and written communication skills with a patient?first approach + Proven ability to manage multiple priorities while delivering high?quality customer service + Experience building positive working relationships with patients, providers, and internal teams + Proficiency in Microsoft Excel, Outlook, and Word Preferred Qualifications + Undergraduate degree + Bilingual Spanish (speaking and writing) As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly u00ae . Youu2019re looking to keep your career moving onward and upward, and weu2019re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2026-04-21