Account Support Specialist - Premium Global Brands

u003cpu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eu003cstrongu003eu003cspan style= 'text-decoration: underline; 'u003eAccount Support Specialist - Premium Global Brandsu003c/spanu003eu003c/strongu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026 u003c/pu003eu003culu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003e2+ years of mastery in manufacturing-based client support is a requirement for this positionu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eSecure a premier First Shift (8:30 AM - 5:00 PM) career with a consistent Monday-Friday schedule and the flexibility you need to balance your professional and personal lifeu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003ePay is up to $49,920 annually with a performance-based pay increase following a 90-day reviewu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eTechnical Focus: This role involves hands-on troubleshooting and product support for industrial tools and professional-grade equipmentu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eExceptional Stability: Join a 75-year-old, European-owned industry leader with a 'people-first ' culture and 20+ year average employee tenuresu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eComprehensive Benefits: Medical, Dental, Vision, and 401(k) with company match (eligible after ~30 days) plus company-paid disabilityu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eMust have a high school diploma or GED (Associate degree in Business or Communications is a plus)u003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003e100% Onsite Role (No remote/hybrid)u003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eLocated in the Germantown, WI areau003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu0026 u003c/pu003eu003cpu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eThis full-time Account Support Specialist career opportunity is with a premier, global house of brands known for professional-grade durability and innovation. Operating with a focus on 'personal touch ' service and long-term sustainable growth, this company thrives on building deep intimacy with both B2B distributors and B2C end-users. Unlike high-volume call centers, this is a specialized, collaborative environment where you are treated as a brand expert and a trusted partner. If you are a resourceful problem-solver with a background in manufacturing and a desire to grow within a stable, world-class organization, this is the perfect career home.u003c/spanu003eu003c/pu003eu003cpu003eu0026 u003c/pu003eu003cpu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eThe successful candidate's duties and responsibilities will encompass the following:u003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eDeliver world-class technical support to global B2B distributors and B2C end-users, handling inquiries regarding product selection, stock availability, and complex troubleshootingu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eManage the full order and return lifecycle, including the accurate processing of purchase orders, EDI documents, and RMA/warranty-related requestsu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eServe as a primary technical liaison between Sales Managers, Production Schedulers, and the Quality Department to resolve product discrepancies and expedite customer requirementsu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eUpdate and maintain critical customer web portals, ensuring accurate invoicing, shipping status tracking, and the timely resolution of return authorizationsu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eCollaborate with the Accounting and Sales teams to onboard new accounts, maintain current customer data, and assist with high-level quotes and sales promotionsu003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu0026 u003c/pu003eu003cpu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eThe background of the successful candidate must include the following:u003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003e2+ years of experience in a manufacturing customer service setting, specifically working with sales reps and technical product specificationsu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eDirect exposure to RMA or warranty-related processes is highly preferred, as these tasks align with the core day-to-day responsibilitiesu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eProven reliability and a stable work history; our client values longevity and is seeking a candidate who is prompt and present every dayu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eTechnical proficiency in the Microsoft Office Suite and the ability to learn complex internal order-management systems quicklyu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eStrong troubleshooting skills with a 'can-do ' attitude and the ability to explain technical concepts to a variety of audiencesu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eExcellent written and verbal communication skills with a high level of professional energy and self-motivationu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style= 'font-size: 10pt; font-family: arial, helvetica, sans-serif; 'u003eA residence within a 45-minute drive of the Germantown / Northern Milwaukee areau003c/spanu003eu003c/liu003eu003c/ulu003e ', 'location ': 'Germantown, WI ', 'remote ':false, 'jobtype ': 'directhire ', 'remoteoption ': 'no ', 'featuredonjobboard ':false, 'ownedbyagency ':false, 'externalid ': 'WI59-2754291

Created: 2026-04-22