Patient Referral Coordinator (Entry Level)

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.In this role, you'll play a pivotal role in ensuring seamless communication between hospitals, skilled nursing facilities, patients, and clinical staff—most of which takes place via email, fax, text, and phone. This is an entry-level position but strong organization and multitasking abilities are needed. Great for anyone with knowledge of healthcare but need a foot in the door.Responsibilities:Manage correspondence with hospitals, skilled nursing facilities, and patient care teams via email, fax, text, and phone.Serve as a communication hub for patients, nurses, and providers across 10+ clinics and 25 facilities (and growing).Follow up on outstanding items, documentation, and orders to ensure timely completion.Navigate complex insurance processes and requirementsMaintain detailed, organized recordsSecondary responsibilities:Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception areaVerify and update patient demographics and insurance details during check-in; handle walk-in registrationsCollect patient payments, including deductibles, copays, and co-insurance at the front deskEnsure accurate and complete electronic health records for all patients.High school diploma or equivalent combination of education and experience required. Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection processLess than one year of customer service, administrative or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred.Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.Strong interpersonal, oral (including telephone) and written communication skills.Ability to key 30 words per minute with accuracy required.Ability to work with handicapped individuals.Understanding of Alpha filing system.Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.Ability to use a computer, including Windows-based software and e-mail.Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.Keep the patient at the center of everything that you do, building lifelong trust.Foster open collaboration and constructive dialogue with everyone around you.Continuously innovate new solutions, influencing and responding to change.Focus on superior outcomes, and calibrate work processes for outstanding results.Competitive Compensation Packages8 Paid National Holidays & 4 additional Floating HolidaysPTO that includes Vacation and Sick timeMedical, Dental, and Vision Benefits401k Savings and Retirement PlanPaid Parental Bonding Leave for New ParentsGenerous Employee Referral Bonus ProgramMentorship Programs- Mentor and MenteeHanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.#ERF-HPO

Created: 2026-04-22