Amazon Connect Developer (Telephony)

Description We are looking for an experienced Amazon Connect Developer (Telephony) to join a contract t operm opportunity supporting a life insurance organization in West Des Moines, Iowa. This role is ideal for a senior team member who can contribute immediately across cloud telephony enhancements, targeted new development, and steady production support. The position requires strong recent experience with both Amazon Connect and Salesforce Service Cloud Voice, along with the ability to communicate clearly with business users and technical teams. Responsibilities: u2022 Lead ongoing improvements to the telephony platform, including refining call flows, adjusting routing logic, improving queue performance, and updating voice prompts. u2022 Build and enhance integrations connecting Amazon Connect, Salesforce Service Cloud Voice, AWS Lambda, and related telephony components. u2022 Develop new solutions that support evolving contact center needs while maintaining alignment with existing cloud architecture. u2022 Investigate production issues across telephony and CRM platforms, identify root causes, and implement durable fixes to reduce repeat incidents. u2022 Participate in a rotating support schedule with other developers, providing user-focused assistance for agent experience issues, connectivity concerns, and device-related challenges. u2022 Design, update, and troubleshoot flows within Salesforce Service Cloud Voice and Omni-Channel to support efficient call handling. u2022 Create Lambda-based logic for telephony use cases such as external data lookups, custom decisioning, and system interactions using Node.js or Python. u2022 Partner with internal stakeholders to explain technical issues, gather requirements, and translate operational needs into effective platform updates. Requirements u2022 5+ years of hands-on experience in cloud or telephony development, including senior-level ownership of complex environments. u2022 Strong hands-on expertise with Amazon Connect, including administration, configuration, and enhancement of enterprise contact center solutions. u2022 Recent experience with Salesforce Service Cloud Voice within the last 3 years, including flow design, routing, Omni-Channel, and integration troubleshooting. u2022 Practical experience developing AWS Lambda solutions for telephony-related workflows and integrations. u2022 Proficiency in Node.js or Python for serverless development and custom business logic. u2022 Ability to troubleshoot issues spanning Amazon Connect, Salesforce, Lambda, and broader telephony layers. u2022 Excellent communication skills with the ability to support internal users and explain technical concepts to non-technical audiences. u2022 Experience in insurance or financial services and familiarity with tools such as Ivanti, ServiceNow, Zendesk, Jira, or Azure DevOps is preferred. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-22