Group Product Manager, Virtual Expert Platform

Overview At Intuit, our mission is to Power Prosperity Around the World. We do this by creating unique products that deliver exceptional customer value. With iconic brands such as TurboTax, QuickBooks, Credit Karma, and Mailchimp, Intuit serves more than 100 million customers globally. The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidanceu2014through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows. VEP powers a multi-billion-dollar Services business (including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time. VEP delivers configurable, reusable platform capabilities that connect customers and small- and mid-market businesses to many forms of expertiseu2014ranging from self-help and AI-assisted experiences to live, real-time expert engagementu2014across all Intuit products. Intuit is seeking a visionary Group Product Manager to lead the transformation of our Expert Network workforce management from a fragmented, manual operation into a Conditionally Autonomous system. Managing a complex network of over 50,000 experts handling 24 million+ customer contacts, you will oversee the end-to-end brain of our operations. Your portfolio will span the entire operational lifecycleu2014Forecasting, Planning, Scheduling, and Real-Time Operationsu2014building an integrated AI system that continuously predicts, optimizes, and auto-corrects to balance cost, speed, and customer quality. The Ideal Profile: You are an AI-first platform thinker who excels at building

Created: 2026-04-23