Donor & Patient Safety Coordinator

Salary Range $31.99 - $46.39 Hourly Position Type Full Time Description and Qualifications GENERAL SUMMARY The Donor & Patient Safety Coordinator ensures effective and ongoing compliance with OPTN policy by coordinating with operations staff to provide quality checks for ongoing case activity, assisting the Donor & Patient Safety Program Manager (DPSPM) with follow-up for patient safety related events and compliance reporting to OPTN, and assisting the DPSPM with management of donor/patient safety documentation and nonconformance management. ESSENTIAL JOB FUNCTIONS OPTN Compliance + Collects and reviews donor test results post-recovery, and reports necessary results to internal and external stakeholders, including operations and LCNW Leadership, tissue partners, transplant partners, and regulatory agencies as required + Ensures timely and accurate communication to stakeholders, any relevant test results and other relevant information related to patient safety and the quality and safety of organs and tissues recovered by LifeCenter. Responds to transplant center and tissue processor requests for additional information in a timely manner. + Assists the Donor & Patient Safety Program Manager (DPSPM) in providing initial and ongoing follow-up for patient safety related events, including sharing information with transplant centers, UNOS, and medical advisors. + Assists with investigations and implementation of corrective actions when a patient safety event is identified and creates and completes related effectiveness checks. + Coordinates with operations staff to perform real-time quality check of active organ cases requiring infectious disease consults, additional test follow-up, and evaluation of high-risk behaviors. + Serves as a liaison between clinical staff and the Quality & Regulatory Affairs staff for accurate and timely completion of Corrective and Preventive Actions (CAPAs), Root Cause Analyses (RCAs), and complaints related to donor/patient safety. + Serves as a resource to departmental management in monitoring and analyzing proposed changes to regulations and standards for impact to chart review policies and practices and OPTN reporting requirements. + Works with the DPSPM to ensure data reporting compliance for regulatory agencies and works with operations staff to reconcile errors and omissions. + Assists with recovery, packaging & labeling, and allocation audits as requested and provides concise and timely audit reports to Quality & Regulatory Affairs Leadership. + Receives, documents, and manages nonconformance reports in the electronic Quality Management System (eQMS). Assists the DPSPM in timely investigation of non-conformance reports and implements recommended corrective/preventive action as necessary. + Assists in preparation for and participates in regulatory audits. Chart Evaluation + Performs preliminary review of critical donor information including but not limited to serology testing, declaration of death, authorization for donation, and medical and social history when donor and/or patient safety events are identified. + Works with other organizations (Hospitals, eye-banks, physician offices, Medical Examiner/Coroners) in requesting relevant donor information including autopsy, toxicology, serology testing results, medical examiner and coroneru2019s investigative reports, medical records, and results of donor testing + Creates and distributes Potential Disease Transmission Event reports to medical directors/medical advisors as requested by the DPSPM. + Performs data entry of donor and recovery information to the LifeCenter Electronic Donor Management System and other databases. + Participates in regular performance review, tracking workflow and generation of performance metric reports to ensure key performance indicator goals are met. + Ensures that donor information is handled in a secure manner. Staff Training + Assists with the development of training materials regarding Electronic Donor Management System data entry, chart review and operational activities. + Assists with development and creation of controlled documentation (policies, procedures, and work instructions) as requested. + Assists with the development of assessments to evaluate employee competency and the effectiveness of staff training. Collaborative responsibilities + Works closely with stakeholders to ensure compliance with all LifeCenter SOPs, and regulatory agency requirements. + Works closely with the Quality and Regulatory Affairs team for periodic evaluation of Donor & Patient Safety Program activities to streamline workflow, increase productivity, and creatively problem-solve. Supervisory Responsibilities + This position has no formal supervisory responsibilities. Other Responsibilities + Performs other related duties as required by the needs of the company and the management team. + Participates in, and may lead, employee committees and events. + Complies with applicable laws, regulations, and LifeCenter policies and procedures. KNOWLEDGE, SKILLS, ABILITIES + Familiarity with current good documentation practices, quality assurance principles and application of quality improvement tools. + Familiarity with medical terminology, electronic medical records, and ability to analyze complex medical records for risk assessments + Previous experience in OPOs and/or tissue banking + Excellent written and verbal skills. + Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills. + Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative. Must have the ability to function independently as well as in a team setting. + Strong attention to detail and good follow through. + Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs). BEHAVIORAL REQUIREMENTS The employee in this position must uphold the core values of LifeCenter; these include: + Respect : We treat others with compassion, support, and appreciation. + Integrity : Honesty, transparency, and reliability are paramount in all we do. + Collaboration : We strive to work in partnership with others, internally and externally, and to find common ground and shared goals to build upon together. + Service : We honor our obligation to be good stewards of the gift of life and our commitment to serve others as we carry out our mission. + Courageous Leadership : We stand up for what is right and our decisions and actions always support our mission. ANITICIPATED WEEKLY TIME COMMITMENT This position may require work outside of regular business hours, including evenings, weekends, and holidays. EDUCATION, EXPERIENCE & JOB REQUIREMENTS + A Bacheloru2019s Degree is preferred though relevant work experience can be considered and substituted for academic requirements. + Documented training courses and/or certifications in Quality assurance are preferred. + 4 years of industry experience that is related to organ donation, healthcare and/or quality assurance is desired. Benefits and Compensation LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at PAY RANGE $31.99 - $46.39 Hourly The pay range for this role is provided above. Where a candidateu2019s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation This position is eligible for compensation in addition to the base pay in the form of overtime. LifeCenter Northwest is proud to be an Equal Opportunity Employer.

Created: 2026-04-23