Clinic Office Lead: Primary Care

Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.At MercyOne Genesis Medical Group, we are dedicated to providing a medical home with high quality care where the focus is on you and your family’s health. We are the largest medical group in the Quad-Cities providing our community care where it wants it and care when it needs it.Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOneJoin the MercyOne Family! We are looking to hire a Registered Nurse Lead in our MercyOne Genesis Family Medical Center Clinic As a Lead Registered Nurse at MercyOne, you will be responsible foroverseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The roleassistsin managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patientinquiries,and managing special projects. The lead serves as a resource for staff and liaison with clinic management tomaintainhigh standardsof care and service. The lead functions as clinical support staff up to 90% asrequiredto meet business needs.Schedule:Full time 40 hours8:00a-5:00pNo weekend or HolidaysGeneral Requirements:Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem Performs all the functions of a clinicRNas needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.Optimizesclinic operations,assistingwith patient care, patientflowandfacilitatingcommunication amongst team members. Overseesstaff scheduling,onboarding,and education.Assistswith payroll, timekeeping, and performance management.Assistsin training, orienting, and supporting staff within the referral management team.Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries. Activelyparticipatesin meetings,leadshuddles, ensuring adherence to safety, infection control, and departmental policies. Maintains supply inventory and order supplies as assigned. Provides leadership, ensuringappropriate staffing, training, and support for the clinical team. Collaborates with a variety of staff,leadersand providers to ensure delivery of quality patient care. Resolve complex patient concerns, inquiries, and escalate to management asappropriate. Monitors department operations, manages supplies,maintainsconfidentiality, and ensures compliance with laws, regulations, and organizational integrity. Leads orassistswith quality assurance, staff development, and process improvement initiatives. Demonstratesproficiencyin department-specific software and tools. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).Other duties as needed and assigned by the manager.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and proceduresin order toensure adherence in a manner that reflects honest, ethical, and professional behavior. Education:Must be comfortable operating in a collaborative, shared leadership environment.A minimumof2 years of RN experience in aclinic settingisrequired.Supervisoryor lead-level experience in a clinical settingpreferred.Must be comfortable operating in a collaborative, shared leadership environment. ActiveRNLicense in the state ofIowa;Licensure from other states may berequiredbased on location. Basic Life Support (BLS) certificationrequiredwithin 3 months of hire. Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). Ability to work with diverse groups of people and in a collaborative, shared leadership environment. Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting. Is able toperform a variety of duties characterized by frequent change. Musthavegood communicationand diplomacy skills.Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Created: 2026-04-24