Director, IT Product Management

This is an opportunity to lead delivery for Client Management and Sales Enablement products at a leading asset manager. As Product Delivery Director, youu2019ll manage a cross-functional team to drive strategic initiatives, platform enhancements, and operational excellence across client reporting, onboarding, servicing, and sales enablement (Client 360, CRM, content enablement). Youu2019ll partner with stakeholders to deliver measurable business outcomes, advance modernization, and champion responsible AI solutions. This role is pivotal in shaping client experience and sales effectiveness, contributing directly to our mission of empowering clients and teams. Position Responsibilities: + Own product delivery across Client Management applications (client reporting, onboarding, servicing) and Sales Enablement platforms (Client 360, CRM, content enablement). + Lead and develop a high-performing team of engineers, analysts, and QA across agile squads; set goals, coach, and drive accountability. + Partner with Product, Sales, Client Service, Marketing, Operations, and Compliance to shape roadmaps, prioritize backlogs, and translate business needs into actionable epics and user stories. + Deliver strategic initiatives and platform modernization: scalability, performance, security, and data quality improvements. + Oversee KLO, incident management, and SRE practices (SLAs/SLOs, reliability, change management) to ensure production stability. + Establish delivery rigor: OKRs, KPIs, release cadences, dependency management, and cross-team governance. + Drive the book of work for Sales Enablement, including Client 360 capabilities, data integration, and workflow automation. + Advance AI-enabled solutions (intelligent client reporting, content personalization, insights/recommendations) with responsible AI governance. + Manage vendor/partner relationships and contracts (Salesforce, Seismic, CRM tools), ensuring value realization and roadmap alignment. + Align data strategy with enterprise architecture: master data, metadata, lineage, and quality controls across client, product, and interaction data. + Champion security, privacy, and regulatory compliance (data protection, client communications standards) in design and delivery. + Own budgets, forecasts, and resource planning; optimize capacity across strategic work, enhancements, and KLO. + Communicate status and risk transparently to senior leadership; drive mitigation plans and decision escalations. Required Qualifications: + 10+ years in product delivery/program management or technology leadership in financial services; investment management experience strongly preferred. + Proven leadership managing cross-functional engineering/analysis teams delivering complex, data-rich products at scale. + Demonstrated success with agile delivery (Scrum/Kanban), DevOps/SRE practices, and CI/CD. + Experience delivering client reporting/onboarding/servicing platforms and sales enablement solutions. + Strong stakeholder management and executive communication; ability to align priorities and drive outcomes. + Solid understanding of data integration, APIs, and event-driven architectures; familiarity with data governance and controls. + Track record of operational excellence: SLAs, incident/problem management, change/release management. Preferred Qualifications: + Experience with Salesforce (Sales/Service Cloud), Seismic (content enablement), and CRM ecosystems. + Knowledge of customer data platforms, MDM, and Client 360 architectures. + Background in AI/ML product delivery: NLP for content/search, personalization, predictive analytics. + Familiarity with cloud platforms (AWS/Azure/GCP), containerization, and modern data stacks _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see. _If you are applying to this role in Massachusetts, please note the salary range is $_ _127,330.00_ _- $_ _236,470.00_ _USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance._ The role being advertised is an existing vacancy. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Ubicaciu00f3n principal Boston, Massachusetts Modalidades de Trabajo Hu00edbrido Se prevu00e9 que el rango salarial estu00e9 entre $127,330.00 USD - $236,470.00 USD Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y recibir una compensaciu00f3n vinculada al rendimiento empresarial e individual. El salario real variaru00e1 segu00fan las condiciones del mercado local, la geografu00eda y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educaciu00f3n/formaciu00f3n. Si solicitas este puesto fuera de tu ubicaciu00f3n principal, por favor escru00edbenos a para conocer el rango salarial correspondiente a tu ubicaciu00f3n. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de du00edas libres pagos en EE. UU. contempla hasta 11 du00edas festivos, 3 du00edas personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o mu00e1s cuando lo exija la ley) por au00f1o, y ofrecemos todos los tipos de licencias contempladas por la ley. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (. Conozca sus derechos ( Permiso Familiar y Mu00e9dico Ley de Protecciu00f3n del Empleado contra el Examen Poligru00e1fico ( Derecho al Trabajo Verificaciu00f3n Electru00f3nica (E- Verify ) Transparencia Salarial (English_formattedESQA508c.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

Created: 2026-04-24