Help Desk/Desktop Support Analyst

Description We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function. Responsibilities: u2022 Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion. u2022 Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization. u2022 Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access and document-related issues. u2022 Assist end users with Zoom and Microsoft Teams meeting technology, including audio visual and conferencing support. u2022 Diagnose account access problems, perform password-related support, and address a wide range of day-to-day desktop and application issues. u2022 Contribute to backup, disaster recovery, and business continuity activities by assisting with technical tasks and support needs. u2022 Monitor logs, identify system performance or server capacity concerns, and escalate or remediate issues as appropriate. u2022 Participate in the growth of the service desk by helping onboard users, supporting office expansion efforts, and strengthening operational support processes. Requirements u2022 At least 5 years of IT support experience, including Tier 2 and Tier 3 troubleshooting responsibilities. u2022 Prior experience providing technical support within a law firm or legal services environment. u2022 Strong working knowledge of Windows 11, Microsoft 365, and Microsoft Azure, including Azure Virtual Desktop. u2022 Hands-on experience supporting iManage or NetDocuments in a detail-oriented setting. u2022 Ability to support Zoom and Microsoft Teams, including end-user conferencing and AV-related issues. u2022 Comfortable handling both straightforward help desk requests and more complex escalated technical problems. u2022 Excellent communication skills with a detail-oriented, patient, and service-oriented approach to user support. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-04-24