HR Shared Services Representative

HR Shared Services Representative Division/Department: Human Resources/Administration Reports to: Director of HR Operations & Shared Services Travel: minimal, 5% if needed About the role: The HR Shared Service Representative is a key member of the Human Resources team responsible for providing expert support and guidance to employees and managers on a wide range of HR topics. This salaried-level role acts as a central point of contact for HR inquiries, ensuring consistent application of policies, procedures, and best practices across the organization. The ideal candidate brings a strong customer service orientation, deep understanding of HR processes, and the ability to handle confidential information with professionalism and discretion. Key Responsibilities: + Serve as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leaves of absence, onboarding, retirement, and other HR programs. + Provide timely and accurate information while ensuring a high level of customer satisfaction and adherence to company policies and employment laws. + Troubleshoot and resolve complex or sensitive issues, escalating as appropriate to HR Business Partners, Payroll and Benefits Specialists, Payroll and Benefits Supervisor, and the Director of Operations & Shared Services. + Maintain accurate documentation of cases and interactions in the case management system (Zendesk). + Support HR operations by maintaining accurate employee records, assisting with document auditing, and coordinating routine administrative processes to ensure compliance and efficiency. + Collaborate with cross-functional HR teams to ensure alignment and continuous improvement of HR processes and workflows. + Support HR process improvement initiatives and help document standard operating procedures (SOPs). + Analyze case trends to identify knowledge gaps and recommend training or process updates. + Participate in projects involving HR systems, change management, compliance, and employee experience enhancements. + Maintain confidentiality and handle sensitive information with the utmost integrity. Qualifications: + Education: High school diploma or GED equivalent. + Experience: Minimum 3 years of experience in Human Resources, employee support, or shared services environment. + HR Knowledge: Strong understanding of HR policies, employment law (FMLA, ADA, EEO, etc.), and HRIS systems (Workday, ADP, Kronos, etc.). + Technical Skills: Proficient in Microsoft Office Suite and case management tools. + Soft Skills: Excellent communication, critical thinking, problem-solving, and interpersonal skills. + Confidentiality: Proven ability to manage sensitive data with discretion and sound judgment Preferred Qualifications: + Bacheloru2019s degree in Human Resources, Business Administration, or related field (or equivalent experience) + Experience working in a multi-state or global environment. + PHR or SHRM-CP certification. + Experience supporting mergers, acquisitions, or organizational changes. + Bilingual skills a plus (e.g., Spanish, French, etc.). Benefits available to you: + Full insurance benefits package including medical, dental, and vision + Paid time off to foster work/life balance + Profit sharing and retirement savings + Performance bonus + Education reimbursement + Health club reimbursement + Career advancement opportunities About Do it Best and True Value: Founded in 1945, Do it Best is the only US-based, member-owned comprehensive and fully integrated hardware, lumber, and building materials buying cooperative in the home improvement industry. Founded in 1948, True Value is a globally recognized brand that provides independent retailers with an expansive product set, including market-customized assortments, at highly competitive prices. Together, as the Do it Best Group, Do it Best and True Value leverage the strengths of both brands as one team, championing independent retailers in the home improvement industry. Culture: Each team member is valued as an individual, with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring, and other professional development opportunities. We encourage authentic relationships by hosting social events and cultivating a culture that fosters lasting friendships. In fact, the three most valued aspects of being part of the Do it Best Group are the culture, compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Created: 2026-04-24