IT Support Eng II - AMZ10909.8

Employer: BOP LLCPosition: IT Support Eng II AMZ10909.8Location: Madison, WisconsinMultiple Positions Available:1.Troubleshooting difficult IT problems without SOPs.2. Planning and coordinating CMs and CM templates.3. Collaborating with internal teams or vendors to execute projects.4. Leading continuous improvement efforts.5. Auditing the quality of work performed and provide constructive feedback when necessary.6. Automating manual tasks; create/improve small tools that help make team operations more efficient.7. Serving as the first point of escalation.8. Participating in hiring, training and development of others.9. Ensuring infrastructure networking and computing systems remainavailable during production hours.10. Managing local technical projects.11. Maintaining or creating policies, procedures, and processes.12. Identifying root-causes of operational issues and process inefficiencies.(40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year) is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationBASIC QUALIFICATIONSA Bachelor’s degree or foreign equivalent degree in Computer Science,Computer Engineering, Software Development, Game Development orrelated discipline and 1 year of experience in the job offered or a relatedoccupation in software development or IT Support.Experience must include:• 1 year of IT experience with client, server, and network service delivery.• 1 year of experience with IT systems or in a commercial productionenvironment.• 1 year of experience networking concepts such as DNS, DHCP, SSL,OSI Model, or TCP/IP.• 1 year of experience with Microsoft Administration, LinuxAdministration, or Cisco IOS (CLI).• 1 year of experience troubleshooting in a multi-user high availabilityenvironment.• 1 year of experience with PC repair, troubleshooting, deployment, and liquidation.PREFERRED QUALIFICATIONSAll applicants must meet all the above listed requirements.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Created: 2026-04-27