Admissions Assistant

Full-Time | Monday-Friday 9:30am-6:00pm | Rotating Weekend ShiftKeystone Treatment Center is seeking a dedicated Admissions Assistant to join our mission-driven team supporting individuals seeking Substance Use Disorder (SUD) treatment. This role is ideal for someone who thrives in a fast-paced, compassionate environment and is committed to helping clients take their first steps toward recovery.What You’ll DoServe as the first point of contact for potential clients and families seeking treatmentGuide individuals through the admissions process with empathy, professionalism, and clarityDiscuss funding options, insurance coverage, and financial responsibilitiesCoordinate transportation logistics to ensure safe and timely arrival for treatmentCollaborate with clinical, administrative, and outreach teams to support smooth admissionsMaintain accurate documentation and uphold confidentiality standardsParticipate in a rotating weekend schedule to support 7‑day admissions needsWhat We’re Looking ForStrong communication skills and the ability to speak with clients in crisis with compassionComfort discussing financial matters, insurance benefits, and payment optionsAbility to multitask, prioritize, and stay organized in a dynamic environmentExperience in healthcare, behavioral health, customer service, or admissions is a plusA commitment to supporting individuals on their recovery journeyESSENTIAL FUNCTIONS:Greet andsearchnew patients and those transporting patients upon arrival.Review prospective admissions against approved admission criteria,policiesand procedures.Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies overclaimsand answering phones.Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead ofpatient’sarrival and escort the patient and documentation toappropriate locationwithin the facility.Efficient andaccuratecompletion of the admission process of patients and thetimelydistribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.Ensure all required patient information isreceived,processed and necessary appointments are made with the proper behavioral or medical health personnel.Demonstrate a positive,empatheticand professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.OTHER FUNCTIONS:Perform other functions and tasks as assigned.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High-school diploma, GED, or equivalent required.Bachelor’sdegree ina socialservices fieldpreferred.One or more years’ experience in healthcare preferred.LICENSES/DESIGNATIONS/CERTIFICATIONS:CPR and de-escalation/restraint certificationrequired(training available upon hire and offered by facility).First aid may berequiredbased on state or facility.ADDITIONAL REGULATORY REQUIREMENTS:While this job description is intended to bean accuratereflection of the requirements of the job, management reserves the right to add or remove duties fromparticular jobswhen circumstances(e.g. emergencies, changes in workload, rushjobsor technological developments) dictate.We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.AHMKT#LI-KTC

Created: 2026-04-27