Warranty and Rebate Associate

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.Communicates with manufacturers, suppliers, branch managers, and internal teams to address return-related issues and coordinate the return of non-stock, overstock, discontinued, and warranty-related products. Determines other appropriate action plans as neededReviews and monitors queues in Eclipse daily to adhere to vendor and Johnstone policies to ensure proper credit/warranties are issued.Expedites incoming warranty returns and coordinates with the branch to ensure warranty items are thoroughly inspected and entered into the system within terms agreed with the vendor within 3 days of receipt.Ensure full compliance with all manufacturer warranty systems and minimize the risk of warranty audit failure by adhering to established guidelines and procedures.Maintains detailed records of all warranty claims, returns, discrepancies, and related communications to ensure transparency and accountability.Processes credits: and manages proper disposal or repair of items when needed.Processes all discrepancies for freight claims, returns from corporate orders, or vendorsTrain and educate employees on relevant processes.Generate reports and perform analysis pertaining to return related items.Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.Additional Job Responsibilities:Assists the sales and operations departments when needed.Utilizes the available cross references and websites for selling/matching products.Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge.Requires a High School Diploma/GED1-2 years of relevant experienceExperience in a warehouse and/or distribution facility preferably in the HVAC or related fieldKnowledge of OSHA and safety regulations and procedures preferred..We’re also interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture, including:Safety:Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.Customer Focused:Take the perspective of those we serve, anticipate their needs, and responding quickly.One Team:We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.Own It:Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.Innovate:Embrace and create change that drives continuous improvement and customer-valued solutions.At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:Competitive Paid Time Off (PTO)Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vestingHoliday pay - we recognize and pay our employees for 7.5 holidays per yearPaid Parental Bonding TimeEmployer subsidized medical, dental, and vision plansEmployer paid life insurance and short-term disabilityVoluntary long-term disability, accident, critical illness, and hospital indemnity insurance24/7 Access to virtual care/telehealth optionsHealth Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)Wellbeing program with opportunity to earn reduced medical costsEmployee Assistance Program (EAP) for you, and your familyTuition reimbursementEmployee referral bonus programEmployee service milestone recognition programWe understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.EOE & E-Verify Participating Employer.

Created: 2026-04-27