Telehealth Clinical Technician - Licensed Vocational ...

Summary The Veterans Health Administration expands the provision of patient care to various institutional and non-institutional settings, such as the Dept of VAMC, Community-Based Outpatient Clinics, State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services, Department of Defense & other affiliated organizations by utilizing innovative telecommunication technologies to enhance care coordination, access to care and to routinely & proactively manage diseases to prevent healthcare crises. Responsibilities Duties and responsibilities of the Telehealth LVN/LPN include: Serves as a role model and mentor to other nursing staff in the application of more complex technology effectively guiding and directing their continuing practice in these areas. Performs Store and Forward (SFT) imaging, to include; Tele-Eye screening; Tele-Dermatology; Tele Spirometry: Tele-Wound care; and any other required consultations. Appropriately prioritizes patient care needs for Telehealth clinics, including ensuring Telehealth clinics are adequately covered during staff shortages and/or staff call-outs for Connected Care and may assist with coverage for Telehealth clinics in Primary Care and Specialty Care services. Provides patient and clinical staff education regarding the SFT imaging process. Conducts quality control procedures on equipment and maintains proper records for quality control reports and workload reporting. Facilitates the clinical, business, scheduling, and technical aspects for real-time Telehealth applications. Uses specialized equipment and video-conferencing technologies. Coordinates and connects staff, resources, patients and providers to services, patient care, education, and training. Performs a range of direct care duties that may include testing or physical assessment of the patient within the scope of practice, such as neurological tests Manages complex equipment malfunctions, either independently, or guided by the national telehealth help desk. Serves as a telehealth subject matter expert; trains and certifies all clinical staff in telehealth (Tele-presenting, store-and-forward) palpitation, auscultation, collecting vital signs. Incumbent performs retrospective medical review of non-VA health care records to determine medical necessity of visit, differentiating between emergent and non-emergent situations. Reviews medical record documentation for requests for service (RFS) of authorized community care consults to determine RFS indicated medical necessity and urgency. Refers complex cases to the CCRNs for more in-depth review. Analyzes submitted medical documentation to ensure all components necessary to aid in medical record review are present, thereby allowing quick review of inpatient stays by the Clinical Coordinators. Requests additional medical documentation as needed. Using professional standards of care regarding test results determination by elevation of abnormal tests and reporting any deviations from normal to RN or MD/DO. Recognizes deviations from patient's baseline. Demonstrates ability to respond to patient's immediate and long-term needs. Utilizes knowledge of physical, social, and emotional factors when planning patient care, and uses this knowledge effectively in day-to-day interactions with patients and families. Applies knowledge of Medical Center Policies and Procedures to his/her daily clinical functions and responsibilities. Ensures actions and interactions are within the guidelines of VHA and Office of Community Care directives and policies- focusing on patient driven outcomes for Veterans. Using clinical pathways to promote staff involvement in the team environment for patient centered care. Using professional standards of care, scientific evidence, and practice to evaluate programs and/or service activities. Communicate a plan with the patient and/or caregiver and referring and accepting provider. Operate in an interactive way with all members of the clinical and administrative staff. Perform consult review, consult routing, and completion of consults. Indirect patient care: returning telephone calls, responding to patient emails/inquires, actively managing and renewing prescriptions, reviewing clinical data, communicating normal results to patients, communicating with other VA service departments for technical and equipment needs, and communicating with primary care providers and other referring specialists, as appropriate. Applies the nursing process to systems or processes at the unit/team/work group level to improve care. Demonstrates leadership by involving others in improving care. Identifies and assesses resource utilization and safety issues, taking appropriate action. Work Schedule: Hours may vary on patient care and department needs Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 07451F Relocation/Recruitment Incentives: Not Authorized EDRP: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the

Created: 2026-04-27