Principal, Product Manager, Next Best Action

Become a part of our caring community Join a world-class marketing organization creating the best possible engagement experience for millions of members Humana is a $100+billion, Fortune 50, healthcare leader dedicated to improving the health and well-being ofsome ofthe most vulnerable populations in the United Statesu2014seniors, people with disabilities, andlower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure throughintegrated healthcare services,innovative technology,and data-driven solutions. To help deliver on this mission, we are seeking a senior product leader to define, build, and scale an enterpriseu2011wide Next Best Action (NBA) decisioning engineu2014the intelligence layer that will power personalized, contextu2011aware, and compliant engagement across all channels. You will serve as both the strategic and technical lead for a foundational capability, responsible for translating business goals into reusable decision logic, orchestration frameworks, and measurable outcomes. This role is ideal for candidates with background equivalent to Decision Architects, Decisioning Consultants, or practitioners who have delivered enterprise decisioning frameworks (e.g., Pega CDH, Adobe RTCDP, Salesforce Einstein, RTIM, or similar). u200bu200bu200b Role Responsibilities + Lead the evolution of an enterprise decisioning ecosystem that unifies marketing, digital, data, and operations functions. + Build a 6u2011quarter roadmap focused on continuous, measurable valueu2014through datau2011driven decisioning, adaptive learning, and crossu2011channel orchestration. + Embed product discipline into how the organization builds and uses decisioning capabilities, helping move from fragmented campaign execution to coordinated, customeru2011centric engagement. + Translate enterprise goals into decisioning strategies, eligibility criteria, prioritization logic, and optimization frameworks. + Author andsocializethe NBA operating modelu2014clear governance, value tracking, andadoptionmetrics. + Collaborate across teams to design a modular, platformu2011agnostic decisioning framework inspired by bestu2011inu2011class technology (e.g., Pega CDH) + u200bu200bu200bHelp align integration patterns, APIs, and reference architectures that enable scalability across digital, voice, service, and outbound channels. + Define andmaintaina centralized Action Catalog with metadata, KPIs, constraints, and policies for approval, versioning, and retirement. + Establish governance frameworks in partnership with Compliance, Legal, and Data Governance to ensure responsible and auditable personalization at scale. + Partner with Data Science and Analytics teams to define model inputs, outputs, and monitoring requirements for predictive and adaptive models. + u200bu200bServe as the enterprise subjectu2011matter expert (SME) on decisioning and personalization, translating technical concepts for marketing, service, and channel leads.u200bu200bu200b + u200bu200bu200bu200bPartner with senior leaders across business units to align NBA priorities with enterprise OKRs and inu200bu200bu2011u200bu200bflight initiatives.u200bu200bu200b + u200bu200bu200bu200bWrite detailed product requirements, user stories, and acceptance criteria.u200bu200bu200bu200bu200bu200bu200bu200bu200bu200bu200b + u200bu200bu200bu200bPartner closely with engineering and architecture to deliver scalable, resilient, and highu200bu200bu2011u200bu200bperformance services.u200bu200bu200b + u200bu200bu200bu200bDefine KPIs and dashboards to measure NBA value realization, e.g., enterprise adoption rate (# of channels using NBA logic)u200bu200bu200b + u200bu200bu200bu200bDrive continuous optimization through testu200bu200bu2011u200bu200bandu200bu200bu2011u200bu200blearn programs and closedu200bu200bu2011u200bu200bloop feedback into modeling and arbitration strategies.u200bu200bu200b + u200bu200bu200bu200bu200bu200bu200bu200bu200bu200bu200bu200bPartner closely with engineering and architecture to deliver scalable, resilient, and highu2011performance services.u200b + Define KPIs and dashboards to measure NBA value realization, e.g., enterprise adoption rate (# of channels using NBA logic) + Drive continuous optimization through testu2011andu2011learn programs and closedu2011loop feedback into modeling and arbitration strategies. Use your skills to make an impact Required Qualifications: + u200bu200bu200bu200bu200bBacheloru2019s in Marketing, Business Administration,ComputerScience,orInformation Technology, or related. Decisioning & NBA Expertise + 8u201312+ years in product management, decisioning architecture, enterprise personalization, or related roles. + Deep handsu2011on experience with Pega CDH, Adobe RTCDP, Salesforce Interaction Studio/Einstien, or equivalent decisioning platforms. + ExpertiseinNBA frameworks, arbitration logic, realu2011time decisioning, customer journey orchestration, and adaptive learning. Technical & Analytical Skills + Advanced understanding ofmicroservicesarchitecture, eventu2011driven data pipelines, APIs, and streaming frameworks. + Ability to define and translate decision tables, scoring models, and algorithmic logic into business rules. + Experience partnering with Data Science and Engineering to operationalize predictive models. Leadership & Communication + Proven record of leading through influence in large, matrixed organizations. + Skilled at simplifying complex technical concepts for senior audiences. + Capable of creating crossu2011portfolio alignment and adoption of shared product capabilities. Preferred Qualifications: u200bu200bu200b + Masteru2019s degree or certification in Marketing, BusinessAdministration, orInformation Technology, or related. + Background in agile marketing planning or enterprise transformation. + u200bu200bu200bu200bThrives in highly collaborative projects, effective at building consensus, handles decisions with ease, andhas the ability tonavigate ambiguity.u200b Location: + Preferred Locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL, Nashville, TN, Dallas, TX, Seattle, WA, Denver, CO, and Fort Lauderdale, FL. The associate selected for this role shouldanticipateperiodic inu2011office work to support collaboration, key team meetings, and leadership engagement. Remote options will be considered based on role needs and candidate experience. About Humana: Humana Inc. is committed to helping people achieve lifelong well-being and strives to create innovative, meaningful experiences for our members and communities. Join us as we transform the future of health and wellness through purpose-driven brand leadership. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $150,000 - $206,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, u201cHumanau201d) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-27-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health u2013 delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer and . u200b Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Created: 2026-04-27