Market Delivery Manager - XDT

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market for product purchased thru Loweu2019s Retail Stores or Lowes Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. The MDM works closely with cross-functional business units, including store/operations management, stores, and Field Delivery Directors to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers. _Responsibility Statements_ u2022Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts. u2022Knowledge of financial statements and plans. Analyzes variances and creates corrective actions. u2022Prepares action plans, resolves problems, completes audits and identifies trends. u2022Ability to lead others to deliver business results and handle multiple tasks in a past paced environment. u2022Extensive knowledge of Home Delivery Operations and processes. u2022Serve as the market leader of the XDT Network through interactions with 3PL service providers, Loweu2019s Supply Chain functional teams, Loweu2019s distribution nodes (RDC, BDC, ADC, etc.) and store operations. u2022Identifies capability gaps and provides coaching in partnership with 3rd party delivery operatoru2019s leadership teams to address gaps and improve service. u2022Effective problem solving, change leadership, team orientation and empowerment skills. u2022Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners. u2022The MDM performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates. u2022Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences. u2022Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level. What you Need to Succeed _Minimum Qualifications_ u2022 Bacheloru2019s Degree u2013 Operations, Supply Chain, or related field and 7 + years of relevant experience. or H.S. Diploma and 9 years of relevant experience. About Loweu2019s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNEu00ae 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit . _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Created: 2026-05-02